ICE Legal
Terms Of Service
A document outlining the rules and regulations users must agree to use ICE services. It includes clauses related to service use, user responsibilities, prohibited activities, and termination of services.
1. Introduction
Welcome to ICE Ride, a ride-hailing and car rental service offered by ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”). By accessing or using our services, including our website, mobile application, and any other associated services (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”).
These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and ICE. If you do not agree with these Terms, please do not access or use our Services.
2. Eligibility and Account Registration
2.1 Eligibility: You must be at least 18 years old and possess the legal authority to enter into a binding agreement to use our Services. By registering for an account or using our Services, you represent and warrant that you meet these eligibility requirements.
2.2 Account Registration: To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
2.3 Account Termination: ICE reserves the right to suspend or terminate your account at any time if we believe that you have violated these Terms or for any other reason at our sole discretion.
3. Use of Services
3.1 License: Subject to your compliance with these Terms, ICE grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Services for personal, non-commercial purposes.
3.2 Prohibited Activities: You agree not to:
- Use the Services for any illegal or unauthorized purpose.
- Engage in any activity that could harm, disable, overburden, or impair the Services or interfere with any other party’s use and enjoyment of the Services.
- Access or use the Services through unauthorized means, such as using bots, scripts, or other automated methods.
- Post, upload, or distribute any content that is unlawful, defamatory, infringing, or otherwise objectionable.
- Engage in any fraudulent activity, including providing false or misleading information during the registration process or while using the Services.
- Violate any applicable laws, regulations, or third-party rights while using the Services.
3.3 Ride and Rental Services: ICE provides a platform for users to request and receive transportation and car rental services from independent third-party providers (“Drivers” or “Vehicle Owners”). ICE is not responsible for the actions, behavior, or performance of these third-party providers.
3.4 User Responsibilities: Users are responsible for ensuring that all information provided during the booking process is accurate and complete. Users must comply with all applicable traffic laws, safety regulations, and other legal requirements while using the Services.
4. Fees and Payment
4.1 Service Fees: ICE charges fees for the use of its Services, including ride-hailing and car rental services. The applicable fees will be displayed to you before you confirm your booking. You agree to pay all fees associated with your use of the Services.
4.2 Payment Methods: You must provide valid payment information, such as a credit card or other accepted payment methods, to use the Services. You authorize ICE to charge your payment method for all fees incurred in connection with your use of the Services.
4.3 Refunds and Cancellations: Refunds and cancellations are subject to the specific terms outlined in our Cancellation and Refund Policy, available on our website and mobile application.
4.4 Service Charges: ICE may include additional service charges, such as cleaning fees, late return fees, or toll charges, in your final payment. These charges will be clearly communicated to you during the booking process.
5. Intellectual Property
5.1 Ownership: ICE owns all rights, titles, and interests in and to the Services, including all intellectual property rights. You agree not to use, reproduce, modify, or distribute any content, software, or materials provided by ICE without our prior written consent.
5.2 User Content: By submitting or posting any content on the Services, you grant ICE a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, and display such content in connection with the operation of the Services.
6. Dispute Resolution and Arbitration
6.1 Informal Resolution: In the event of a dispute between you and ICE, we encourage you to contact our customer support team to seek an informal resolution. Most concerns can be resolved quickly and to the satisfaction of both parties.
6.2 Arbitration Agreement: Any disputes arising out of or relating to these Terms or the Services will be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
6.3 Arbitration Process: Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association (AAA) rules. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
6.4 Class Action Waiver: You agree to waive any right to participate in a class action, collective action, or other representative proceeding. All disputes will be resolved on an individual basis.
7. Limitation of Liability
7.1 Disclaimer of Warranties: ICE provides the Services on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the quality, reliability, or availability of the Services.
7.2 Limitation of Liability: To the maximum extent permitted by law, ICE will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Services. Our total liability to you for any claims arising from your use of the Services will not exceed the amount you paid to ICE in the 12 months preceding the event giving rise to the claim.
8. Privacy Policy
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy outlines how we collect, use, and protect your personal information. Please review the Privacy Policy carefully to understand our practices.
9. Data Security
ICE takes data security seriously and implements appropriate technical and organizational measures to protect your personal information. However, you acknowledge that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
10. Changes to the Terms
ICE reserves the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website and mobile application and providing notice through other channels, such as email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms.
11. Termination of Services
ICE reserves the right to terminate or suspend your access to the Services at any time, with or without notice, for any reason, including but not limited to a violation of these Terms. Upon termination, you must cease all use of the Services.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms will be brought exclusively in the state or federal courts located in North Carolina.
13. Miscellaneous
13.1 Entire Agreement: These Terms, along with any other policies or agreements referenced herein, constitute the entire agreement between you and ICE regarding your use of the Services.
13.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.3 Waiver: The failure of ICE to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
14. Contact Information
If you have any questions or concerns about this Policy or the Services, please contact us at:
ICE Innovations Inc.
Attn: Legal Department
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Legal Notice and Disclaimer
1. Introduction
This Legal Notice and Disclaimer applies to all content, services, and information provided on the Ice Innovations Inc. (“ICE”) platform, including, but not limited to, its mobile applications, websites, and associated services. By accessing, using, or interacting with ICE services, you agree to comply with the terms outlined in this document.
2. Accuracy of Information
The content, materials, and information available on ICE’s platform are for general informational purposes only. While we strive to keep the information accurate and up to date, we make no warranties or representations of any kind, either express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the content. You acknowledge that reliance on such information is at your own risk.
3. Third-Party Links and Endorsements
ICE’s platform may contain links to external websites or third-party services that are not owned or controlled by ICE. These links are provided for your convenience and are intended to offer additional resources. ICE does not endorse, approve, or take responsibility for the content, policies, or practices of any third-party sites. You acknowledge and agree that ICE is not responsible for the availability of such external sites or for any loss or damage incurred by their use.
4. Liability Limitation
ICE Innovations Inc. and its affiliates, officers, employees, agents, contractors, and licensors shall not be held liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising out of or in connection with the use, or inability to use, our platform or services. This includes, without limitation, damages resulting from inaccuracies, errors, interruptions, defects, or any security breach related to the use of our platform.
5. Service Availability
ICE aims to ensure the continuous availability of its services but does not guarantee uninterrupted access. ICE reserves the right to modify, suspend, or discontinue any part of the platform at any time without notice. ICE will not be held responsible for any disruptions or delays caused by circumstances beyond our reasonable control, including but not limited to technical issues, natural disasters, or third-party failures.
6. No Legal, Financial, or Professional Advice
The content on ICE’s platform is not intended to serve as legal, financial, or professional advice. Users are encouraged to consult with their own legal or financial advisors for advice tailored to their specific situation. ICE disclaims any liability for actions taken or not taken based on the information provided through its platform.
7. Intellectual Property Rights
All content and materials provided by ICE, including text, graphics, logos, icons, images, software, and designs, are the intellectual property of ICE Innovations Inc., unless otherwise stated. Users may not copy, reproduce, distribute, or transmit any part of the platform’s content without ICE’s explicit written consent.
8. Changes to the Legal Notice
ICE reserves the right to amend or update this Legal Notice and Disclaimer at any time without prior notification. Changes will become effective upon posting to the platform. It is your responsibility to review this document periodically to ensure you are aware of any updates.
9. Jurisdiction and Governing Law
This Legal Notice and Disclaimer shall be governed and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of law provisions. Any disputes arising from the use of the ICE platform shall be resolved exclusively in the state or federal courts located in North Carolina.
10. Contact Information
If you have any questions or concerns regarding this Legal Notice and Disclaimer, you may contact us at:
ICE Innovations Inc.
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: legal@iceinnovations.ai
By continuing to use the ICE platform, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Legal Notice and Disclaimer.
Privacy Policy
Privacy policy explains how ICE collects, uses, shares, and protects user data. It also outlines users’ rights concerning their data.
1. Purpose
Purpose of the Policy
This Privacy Policy provides a detailed explanation of how ICE Ride-Hailing and Rental Services (“ICE”) collects, uses, stores, and protects your personal information. Our goal is to maintain the highest standards of privacy and security while delivering quality services to our users in North Carolina.
Applicability
This policy applies to all users of ICE, including riders, drivers, and renters. By using our services, you consent to the data practices described in this policy.
2. Information Collection
Types of Data Collected
- Personal Identifiers: This includes your name, address, phone number, email address, driver’s license number, and other government-issued ID numbers. For drivers and renters, we also collect vehicle information and insurance details.
- Location Data: We collect real-time GPS data to track rides and rentals, which includes pickup and drop-off locations.
- Device Information: Information related to your device, including IP address, device type, operating system, and unique device identifiers.
- Usage Data: This includes data on how you use our services, such as ride and rental history, payment history, and service preferences.
Methods of Collection
- Direct Inputs: Information you provide directly during account creation, booking rides or rentals, or interacting with customer support.
- Device Permissions: Data collected via permissions granted on your device for location services, camera access, and push notifications.
- Automated Technologies: Data collected through cookies, web beacons, and other tracking technologies that monitor your interactions with our services.
Purpose of Collection
- Service Provision: To facilitate and enhance the delivery of our ride-hailing and rental services.
- User Communication: To send you notifications, alerts, and promotional offers relevant to your use of ICE.
- Analytics and Improvements: To analyze service usage, improve user experience, and develop new features.
- Legal Compliance: To comply with legal obligations, including identity verification and fraud prevention.
3. Use of Information
How the Information is Used
- Service Delivery: Data is used to match riders with drivers, manage rentals, process payments, and provide customer support.
- Marketing: With your consent, we may use your data to send you marketing communications about our services and offers.
- Service Improvements: We use data analytics to improve our services, address technical issues, and optimize user experiences.
- Security: Information is used to detect and prevent fraudulent activities and to ensure the security of our platform.
Data Sharing and Disclosure
- Third-Party Service Providers: Your data may be shared with third-party service providers for payment processing, background checks, insurance verification, and customer support.
- Legal Requirements: We may disclose your data to law enforcement or other authorities if required by law or in response to legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new owner as part of the transaction.
4. User Rights
Overview of User Rights
- Access: You have the right to access the personal data we hold about you.
- Correction: You can request corrections to any inaccuracies in your data.
- Deletion: You may request the deletion of your data, subject to legal and regulatory requirements.
- Objection and Restriction: You have the right to object to or request the restriction of certain types of data processing.
Methods for Exercising These Rights
- In-App Controls: Most data can be accessed, updated, or deleted through the account settings in the ICE app.
- Contacting Support: For specific requests, you may contact our privacy team at privacy@iceride.io.
5. Data Security
Security Measures
- Encryption: All personal data is encrypted during transmission and storage using industry-standard encryption technologies.
- Access Controls: Strict access controls are in place to ensure that only authorized personnel can access your data.
- Monitoring and Auditing: Regular audits and monitoring are conducted to detect and address any security vulnerabilities.
Compliance
- North Carolina Law: We adhere to all relevant state laws regarding data security, including the North Carolina Identity Theft Protection Act.
- Federal Regulations: We also comply with federal privacy regulations, such as the Federal Trade Commission’s guidelines on consumer privacy.
6. Data Retention
Retention Criteria
- Service-Related: We retain personal data as long as it is necessary to provide our services or as required by law.
- Legal Compliance: Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce our agreements.
Data Destruction
- Secure Deletion: Once data is no longer needed, it is securely deleted or anonymized to prevent unauthorized access or use.
7. Changes to the Policy
Amendment Procedure
- Notification: We will notify you of any significant changes to this policy via email or through notifications in the ICE app.
- Review Period: You will be given a reasonable period to review the changes before they take effect.
Effective Date
- Implementation: The new policy will take effect on the date specified in the notice. Continued use of ICE’s services after this date constitutes acceptance of the new terms.
8. Contact Information
Customer Support
- Email: For any questions or concerns regarding this policy, you can contact us at privacy@iceride.io.
- Physical Mail: You can also write to us at ICE Ride-Hailing and Rental Services, 5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513 USA.
GDPR Compliance
If ICE will expand users in the European Union, a policy ensuring compliance with the General Data Protection Regulation (GDPR) detailing how ICE will handles the personal data of EU users.
At IceRide, we are committed to ensuring the privacy and protection of our users’ personal data when we operate in the United Kingdom and the European Union (EU). As part of this commitment, we fully comply with the General Data Protection Regulation (GDPR), which sets stringent requirements on how businesses collect, process, and store personal information from EU and UK citizens. This compliance policy outlines our practices in alignment with GDPR when we expand our services to these regions.
1. Data Controller Responsibilities:As the data controller, IceRide is responsible for determining the purposes and means of processing personal data. We ensure that all personal information is collected lawfully, fairly, and transparently. We only collect data that is necessary for the performance of our services and limit its use to the intended purposes.
2. Lawful Basis for Processing:We process personal data under several lawful bases, including but not limited to:
- Consent: Users provide explicit consent to process their personal data for specific purposes, such as creating an account or signing up for newsletters.
- Contractual Necessity: Personal data is processed to fulfill contractual obligations, such as managing ride bookings, payment processing, and driver communication.
- Legitimate Interests: We process data to improve our platform, enhance user experience, and ensure the security of our operations, as long as these interests do not override the privacy rights of individuals.
3. Data Subjects’ Rights:Under GDPR, IceRide ensures that individuals in the EU and UK have full control over their personal data. We uphold the following rights:
- Right to Access: Users have the right to request access to their personal data that we hold.
- Right to Rectification: Users can request the correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): Users may request the deletion of their personal data, subject to certain conditions.
- Right to Restrict Processing: Users can request restrictions on how their data is processed.
- Right to Data Portability: Users can request a copy of their personal data in a machine-readable format to be transferred to another service provider.
- Right to Object: Users can object to the processing of their personal data for marketing or other purposes.
- Right to Withdraw Consent: Users can withdraw their consent at any time, without affecting the lawfulness of data processing based on prior consent.
4. Data Retention Policy:Personal data is retained only for as long as it is necessary to fulfill the purposes for which it was collected or as required by applicable laws. Once the retention period has expired, we ensure that personal data is securely erased or anonymized.
5. Data Transfers Outside the EU/UK:To provide our services globally, IceRide may transfer personal data outside of the EU/UK to locations where our data centers or service providers are based. In such cases, we ensure that adequate data protection measures are in place. This may include standard contractual clauses (SCCs), binding corporate rules (BCRs), or other mechanisms recognized under GDPR to safeguard data transfers.
6. Data Breach Notifications:In the event of a personal data breach that may result in a risk to the rights and freedoms of individuals, IceRide will promptly notify the relevant data protection authorities within 72 hours, as required by GDPR. If the breach poses a high risk to users, we will also inform the affected individuals without undue delay.
7. Data Protection by Design and Default:We follow the principles of data protection by design and default, ensuring that privacy is embedded into our systems and operations from the outset. Our products and services are built with robust security measures to protect personal data and limit its exposure.
8. Data Processing Agreements:IceRide enters into Data Processing Agreements (DPAs) with all third-party service providers who process personal data on our behalf. These agreements ensure that all processors meet GDPR requirements and implement appropriate technical and organizational measures to safeguard personal data.
9. Data Protection Officer (DPO):To oversee compliance with GDPR, IceRide appoints a Data Protection Officer (DPO) who is responsible for monitoring our data protection practices, addressing user concerns, and liaising with regulatory authorities. The DPO can be contacted at:
Data Protection Officer
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: dpo@iceinnovations.ai
10. User Consent and Transparency:We ensure that all data collection processes are transparent, and users are provided with clear information about the data being collected, the purpose of collection, and how it will be processed. Where necessary, users are required to provide explicit consent before their personal data is processed.
11. Cookies and Tracking Technologies:IceRide uses cookies and similar tracking technologies to enhance user experience, improve website functionality, and analyze usage patterns. EU and UK users are provided with a cookie banner that allows them to opt in or out of specific cookie categories. Detailed information on our cookie use can be found in our Cookie Policy.
12. Complaints and Dispute Resolution:If a user believes that IceRide has violated their privacy rights under GDPR, they can file a complaint with our Data Protection Officer (DPO). Additionally, users in the EU and UK have the right to lodge a complaint with their local data protection authority if they are unsatisfied with how their data has been handled.
Contact Information:
For inquiries related to GDPR compliance or any data protection concerns, please contact us at:
Email: dpo@iceinnovations.ai
Mailing Address:
IceRide
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
This GDPR Compliance Policy is effective as of [Insert Date] and is subject to updates and amendments as necessary to comply with evolving data protection regulations.
Dispute Resolution and Arbitration Policy
Details the dispute resolution process between ICE and its users, including mandatory arbitration clauses and class action waivers.
1. Introduction
At ICE Innovations Inc. (“ICE”), we are committed to providing a fair and efficient method for resolving any disputes that may arise between you (“User,” “you,” or “your”) and ICE regarding your use of our services. This Dispute Resolution and Arbitration Policy (the “Policy”) outlines the process for resolving disputes, including mandatory arbitration and class action waivers.
By using our services, including our website, mobile application, and any other associated services (collectively, the “Services”), you agree to be bound by this Policy. Please read it carefully.
2. Scope of the Policy
This Policy applies to all disputes, claims, or controversies arising out of or relating to your use of the Services, including but not limited to:
- Breach of contract claims;
- Tort claims;
- Statutory claims;
- Claims for violation of any local, state, or federal law or regulation;
- Disputes regarding the interpretation or validity of these Terms of Service, including this Policy.
3. Informal Dispute Resolution
3.1 Initial Process: Before initiating any formal dispute resolution process, you agree to first contact ICE’s customer support team with your concerns. Our customer support team is available to assist you and will make every reasonable effort to resolve your issue in a timely manner.
3.2 Escalation: If your dispute cannot be resolved informally through our customer support team, you may escalate the issue to ICE’s legal department. You must provide a written description of your dispute, including relevant facts and supporting documentation. ICE will review your submission and attempt to resolve the dispute within 30 days.
4. Mandatory Arbitration
4.1 Agreement to Arbitrate: If the dispute cannot be resolved informally, you and ICE agree to resolve the dispute exclusively through final and binding arbitration, rather than in court. This arbitration agreement is governed by the Federal Arbitration Act (FAA) and applies to any dispute between you and ICE, regardless of the nature of the claim.
4.2 Arbitration Process: Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association (AAA) rules, including the AAA Consumer Arbitration Rules. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.
4.3 Location and Fees: The arbitration will take place in a location that is reasonably convenient for both parties. If the arbitration costs are higher than the cost of filing a lawsuit, ICE will pay the difference, provided that your claim is not frivolous. Each party will be responsible for their own attorneys’ fees and other costs associated with the arbitration.
4.4 Arbitration Exceptions: Notwithstanding the above, either party may bring an individual action in small claims court if the claim falls within the small claims court’s jurisdiction. In addition, claims related to intellectual property rights and claims for injunctive relief may be brought in court.
5. Class Action Waiver
5.1 Waiver of Class Actions: You and ICE agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. This waiver applies to class arbitration, class actions, and any other collective, representative, or consolidated proceedings.
5.2 Opt-Out: You may opt-out of this class action waiver within 30 days of the effective date of this Policy by providing written notice to ICE. Your opt-out must include your name, address, and a clear statement that you wish to opt-out of the class action waiver. Opting out of the class action waiver does not affect any other provisions of this Policy.
6. Limitation of Liability
6.1 Limitation: To the maximum extent permitted by law, ICE’s liability for any claims arising out of or related to this Policy or the Services is limited to the amount you paid to ICE in the 12 months preceding the event giving rise to the claim.
6.2 Disclaimer: ICE is not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.
7. Governing Law and Jurisdiction
7.1 Governing Law: This Policy is governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.
7.2 Jurisdiction: Any legal action or proceeding arising out of or related to this Policy will be brought exclusively in the state or federal courts located in North Carolina, unless the parties agree to arbitration as outlined above.
8. Changes to the Policy
ICE reserves the right to modify this Policy at any time. We will notify you of any material changes by posting the updated Policy on our website and mobile application and providing notice through other channels, such as email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Policy.
9. Severability
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be modified to the extent necessary to make it valid and enforceable.
10. Contact Information
If you have any questions or concerns about this Policy or the Services, please contact us at:
Refund and Cancellation Policy
Clear guidelines on how users can cancel rides or rentals and under what circumstances they may be eligible for a refund.
1. Introduction
This Refund and Cancellation Policy (“Policy”) outlines the circumstances under which users (“you,” “your,” or “user”) of ICE Innovations Inc.’s (“ICE,” “we,” “our,” or “us”) services may cancel rides or rentals and be eligible for a refund. This Policy applies to all users of ICE Ride, ICE Rental, and related services (collectively, the “Services”). By using our Services, you agree to be bound by this Policy.
2. Ride Cancellation Policy
2.1 Cancellation by Riders:
- Before Driver Acceptance: If you cancel a ride request before the driver has accepted it, you will not be charged any fees.
- After Driver Acceptance: If you cancel a ride after the driver has accepted it, a cancellation fee may apply. The amount of the cancellation fee will be displayed at the time of cancellation and will vary based on factors such as location, time, and distance to the pickup point.
- No-Show Policy: If the driver arrives at the pickup location and you do not show up within 5 minutes of the driver’s arrival, the ride may be canceled by the driver, and you will be charged a no-show fee. The no-show fee will be equivalent to the base fare of the ride.
2.2 Cancellation by Drivers:
- Before Ride Start: Drivers may cancel a ride before the ride begins if they are unable to fulfill the request due to unforeseen circumstances. In such cases, you will not be charged, and a new ride request can be made.
- During the Ride: If the driver cancels the ride due to a safety concern or rider misconduct during the ride, the fare for the portion of the trip completed will be charged, and no refund will be issued.
2.3 Refunds for Ride Cancellations:
- Automatic Refunds: If a cancellation fee or no-show fee is charged, and you believe it was charged in error, you may request a refund through the app. ICE will review your request and issue a refund if the charge was made incorrectly.
- Discretionary Refunds: ICE reserves the right to issue discretionary refunds on a case-by-case basis in situations where extenuating circumstances are present (e.g., medical emergencies).
3. Rental Cancellation Policy
3.1 Cancellation by Renters:
- Before Rental Start: If you cancel a rental before the start time, the following refund policy applies:
- More than 24 hours before start time: Full refund, minus a processing fee of 5%.
- Less than 24 hours before start time: 50% refund, with the remaining amount credited to your account for future use.
- During the Rental Period: If you cancel the rental during the rental period, no refund will be issued for the unused portion of the rental period. However, the rental owner may choose to offer a partial refund at their discretion.
3.2 Cancellation by Owners:
- Before Rental Start: If the owner cancels the rental before the start time, the renter will receive a full refund, and ICE may provide a discount code for a future rental as compensation for the inconvenience.
- During the Rental Period: If the owner cancels the rental during the rental period due to unforeseen circumstances, the renter will receive a prorated refund for the unused portion of the rental period.
3.3 Refunds for Rental Cancellations:
- Automatic Refunds: Refunds for rental cancellations will be processed automatically according to the timelines outlined above. You will receive confirmation of the refund via email.
- Discretionary Refunds: ICE reserves the right to issue discretionary refunds on a case-by-case basis in situations where extenuating circumstances are present (e.g., vehicle breakdowns).
4. Special Circumstances
4.1 Force Majeure Events: If a ride or rental is canceled due to a force majeure event (e.g., natural disasters, government actions, pandemics), refunds will be issued in accordance with applicable laws and regulations. ICE may also issue discretionary refunds based on the severity and impact of the event.
5. Refund Processing
Refunds will be processed to the original payment method within 7-10 business days. If the original payment method is no longer available, you must contact ICE’s customer support team to arrange an alternative refund method.
6. Dispute Resolution
If you have any disputes or concerns regarding a refund or cancellation, you may contact ICE’s customer support team for assistance. If the issue cannot be resolved informally, you may initiate the dispute resolution process as outlined in the Dispute Resolution and Arbitration Policy.
7. Changes to the Policy
ICE reserves the right to modify this Policy at any time. We will notify you of any material changes by posting the updated Policy on our website and mobile application and providing notice through other channels, such as email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Policy.
8. Contact Information
If you have any questions or concerns about this Policy or the Services, please contact us at:
ICE Innovations Inc.
Attn: Legal Department
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
User Safety Policy
A document outlining the measures ICE takes to ensure the safety of its users, including driver background checks, insurance requirements, and emergency procedures.
1. Introduction
ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”) is committed to providing a safe and secure environment for all users of our services, including riders, drivers, and partners. The safety of our community is our top priority, and we have implemented comprehensive measures to protect our users during their interactions with the ICE Ride platform. This User Safety Policy outlines the various safety protocols, including driver background checks, insurance requirements, and emergency procedures, to ensure the well-being of everyone involved.
2. Scope
This policy applies to all users of the ICE Ride platform, including:
- Riders who use ICE Ride and ICE Rental services.
- Drivers who offer their services through ICE Ride.
- Employees, contractors, and representatives of ICE Innovations Inc.
- Partners and vendors associated with ICE Ride.
The policy covers all aspects of safety within the ICE Ride platform, from the onboarding of drivers to the ongoing protection of users during rides.
3. Driver Background Checks
3.1 Comprehensive Background Screening: To ensure the safety of our riders, all drivers who wish to offer services through ICE Ride must undergo a rigorous background screening process. This includes:
- Criminal Background Check: A thorough examination of criminal records at the local, state, and federal levels to ensure that drivers do not have a history of violent or sexual offenses.
- Driving Record Check: An evaluation of the driver’s motor vehicle record to verify that they have a clean driving history with no significant traffic violations, DUIs, or license suspensions.
- Identity Verification: Confirmation of the driver’s identity through government-issued identification documents.
3.2 Periodic Re-Screening: To maintain the highest level of safety, ICE Ride conducts periodic re-screening of drivers. This ensures that any new offenses or changes in a driver’s record are promptly addressed.
4. Insurance Requirements
4.1 Personal Auto Insurance: All drivers on the ICE Ride platform are required to maintain personal auto insurance that meets or exceeds the minimum coverage requirements set forth by the state of North Carolina. Drivers must provide proof of insurance during the onboarding process, and this coverage must remain active at all times while the driver is providing services through ICE Ride.
4.2 ICE Ride Insurance Coverage: In addition to personal auto insurance, ICE Ride provides supplemental commercial insurance coverage to drivers while they are actively using the platform. This coverage includes:
- Liability Insurance: Coverage for bodily injury and property damage in the event of an accident while the driver is on a trip.
- Uninsured/Underinsured Motorist Coverage: Protection for the driver and rider in the event of an accident caused by an uninsured or underinsured third party.
- Contingent Comprehensive and Collision Coverage: Coverage for physical damage to the driver’s vehicle during a trip, subject to a deductible.
4.3 Claims Process: In the event of an accident, drivers and riders can file a claim through ICE Ride’s insurance provider. ICE Ride will facilitate the claims process and ensure that all parties receive the necessary support.
5. Vehicle Safety Standards
5.1 Vehicle Inspection: Before a vehicle can be used on the ICE Ride platform, it must pass a comprehensive safety inspection conducted by a certified mechanic. The inspection includes checks on the vehicle’s brakes, tires, lights, and other critical safety features.
5.2 Ongoing Vehicle Maintenance: Drivers are required to maintain their vehicles in good working condition and must perform regular maintenance. ICE Ride reserves the right to conduct random vehicle inspections to ensure compliance with safety standards.
6. Emergency Procedures
6.1 In-App Emergency Button: The ICE Ride app is equipped with an emergency button that allows users to quickly contact emergency services (911) in the event of an emergency. When the emergency button is activated, the app will provide the user’s real-time location to first responders.
6.2 Incident Reporting: If a rider or driver experiences an unsafe situation or witnesses suspicious activity, they are encouraged to report the incident through the ICE Ride app or by contacting ICE Ride customer support. All reports are taken seriously and investigated promptly.
6.3 24/7 Support: ICE Ride offers 24/7 customer support to address any safety concerns or emergencies that may arise during a ride. Our support team is trained to handle emergency situations and will work closely with law enforcement and other authorities as needed.
7. User Education and Awareness
7.1 Safety Education: ICE Ride provides educational resources to both drivers and riders on how to stay safe while using the platform. This includes tips on personal safety, safe driving practices, and how to use the app’s safety features effectively.
7.2 Driver Training: All drivers are required to complete a safety training program before they can begin offering services on the ICE Ride platform. This training covers safe driving techniques, customer service best practices, and emergency response protocols.
8. Data Privacy and Security
8.1 Data Protection: ICE Ride takes the privacy and security of user data seriously. We have implemented robust security measures to protect user information from unauthorized access, including encryption, secure data storage, and regular security audits.
8.2 Location Tracking: For safety purposes, ICE Ride tracks the location of drivers and riders during trips. This data is used to provide real-time updates to users and to facilitate emergency response if needed. Location data is stored securely and is only accessible to authorized personnel.
9. Updates to the Policy
This User Safety Policy may be updated periodically to reflect changes in laws, regulations, or best practices. ICE Ride will notify users of significant changes by posting an updated policy on our website and mobile application.
10. Contact Information
For questions, concerns, or more information about this policy, please contact:
ICE Innovations Inc.
Attn: User Safety Policy Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Cookie Policy
Information on how ICE uses cookies and other tracking technologies to collect user data and how users can manage their cookie preferences.
1. Introduction
This Cookie Policy (“Policy”) explains how ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”) uses cookies and other tracking technologies when you visit our website, use our mobile application, or interact with our services (collectively, the “Services”). It also outlines your rights to control our use of these tracking technologies.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, smartphone, tablet, etc.) by your web browser when you visit websites or use online services. They are widely used to make websites work or to work more efficiently, as well as to provide information to the site owners.
3. Types of Cookies We Use
3.1 Essential Cookies: These cookies are necessary for the operation of our Services. They enable you to navigate the site, use essential features, and access secure areas. Without these cookies, certain services cannot be provided, such as logging into your account or processing payments.
3.2 Performance and Analytics Cookies: These cookies collect information about how you use our Services, such as which pages you visit most often and if you experience any errors. The data collected is used to improve the functionality and user experience of our Services. We use third-party analytics tools, such as Google Analytics, to help us analyze how users interact with our Services.
3.3 Functionality Cookies: Functionality cookies allow our Services to remember choices you make, such as your username, language preference, or region. These cookies provide enhanced and personalized features, improving your overall experience.
3.4 Targeting and Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests. They may be placed by us or by third-party advertising networks with our permission. These cookies track your browsing habits across different websites and apps to deliver targeted advertisements.
3.5 Social Media Cookies: These cookies are used when you share information using a social media sharing button or “like” button on our Services or engage with our content on or through a social networking site such as Facebook, Instagram, Twitter, or LinkedIn. The social network will record your actions and may use this information for its advertising purposes.
4. How We Use Cookies
ICE uses cookies and similar tracking technologies to:
- Enhance the performance and functionality of our Services.
- Understand how you use our Services and how we can improve them.
- Personalize your experience by remembering your preferences and settings.
- Deliver relevant advertisements and measure the effectiveness of our advertising campaigns.
- Allow you to share content from our Services on social media platforms.
5. Managing Your Cookie Preferences
5.1 Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can configure your browser to accept all cookies, block certain cookies, or notify you when a cookie is set. Please note that if you choose to block cookies, some features of our Services may not function properly.
5.2 Cookie Consent Tools: When you first access our Services, you may be presented with a cookie consent tool that allows you to accept or reject the use of cookies. You can update your preferences at any time through the cookie settings section on our website or mobile application.
5.3 Opt-Out of Targeted Advertising: You can opt out of receiving interest-based advertisements by adjusting your browser settings or using opt-out tools provided by third-party advertising networks. Some commonly used opt-out tools include the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).
6. Third-Party Cookies
Some cookies on our Services may be placed by third parties, such as advertising networks, social media platforms, or analytics providers. These third parties may collect information about your online activities over time and across different websites. We do not have control over these cookies, and we recommend reviewing the privacy policies of these third-party providers for more information.
7. Changes to This Policy
ICE reserves the right to modify this Cookie Policy at any time. We will notify you of any material changes by posting the updated Policy on our website and mobile application and providing notice through other channels, such as email. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Policy.
8. Contact Information
If you have any questions or concerns about this Cookie Policy or how we use cookies and other tracking technologies, please contact us at:
ICE Innovations Inc.
Attn: Legal Department
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Accessibility Statement
A policy outlining ICE’s commitment to ensuring that the app and website are accessible to users with disabilities in compliance with the Americans with Disabilities Act (ADA).
1. Introduction
At ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”), we are committed to making our services accessible to everyone, including individuals with disabilities. We strive to ensure that our website, mobile application, and all associated digital services (collectively, the “Services”) provide a seamless and inclusive experience for all users. This Accessibility Statement outlines the steps we are taking to improve the accessibility of our Services and our ongoing commitment to achieving and maintaining accessibility standards.
2. Our Commitment
We believe that everyone, regardless of ability, should have full access to our Services. To that end, we are actively working towards:
- Ensuring that our Services meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as recommended by the World Wide Web Consortium (W3C).
- Incorporating accessibility into our design and development processes to ensure that our Services are usable by the widest possible audience.
- Regularly testing and auditing our Services to identify and address accessibility issues.
- Training our staff on accessibility best practices to maintain a high standard of accessibility across all aspects of our Services.
3. Accessibility Features
3.1 Accessible Design: Our Services are designed with accessibility in mind, including:
- Text Alternatives: We provide text alternatives for non-text content, such as images, icons, and multimedia, to ensure that users relying on screen readers or other assistive technologies can access all information.
- Keyboard Navigation: Our Services are fully navigable using a keyboard, allowing users who cannot use a mouse to access all features and content.
- Readable Text: We use clear, legible fonts and sufficient color contrast to ensure that text is easily readable for all users, including those with visual impairments.
- Responsive Design: Our website and mobile application are optimized for various screen sizes and devices, ensuring a consistent and accessible experience across platforms.
3.2 Assistive Technology Compatibility: We work to ensure that our Services are compatible with the latest versions of popular assistive technologies, including screen readers, screen magnifiers, and voice recognition software.
3.3 User Interface (UI) Adjustments: We provide options for users to customize their experience, such as adjusting font size, contrast settings, and other UI elements to meet their individual needs.
4. Ongoing Efforts
Accessibility is an ongoing process, and we are committed to continuous improvement. Our efforts include:
- Regular Accessibility Audits: We conduct regular audits of our Services to identify and resolve accessibility issues. These audits are conducted both internally and by third-party accessibility experts.
- User Feedback: We encourage feedback from users regarding their experience with our Services. We use this feedback to make necessary improvements and enhance our accessibility features.
- Accessibility Updates: We regularly update our Services to incorporate new accessibility features and enhancements based on the latest accessibility standards and user feedback.
5. Third-Party Content and Integrations
While we strive to ensure that all content and features within our Services are accessible, there may be instances where third-party content, tools, or integrations do not fully meet our accessibility standards. In such cases, we will work with these third parties to address any accessibility concerns and provide alternatives where possible.
6. Contact Us for Accessibility Support
If you encounter any accessibility barriers while using our Services or have any suggestions on how we can improve accessibility, please contact us. We are committed to addressing your concerns and making our Services as accessible as possible.
Contact Information:
ICE Innovations Inc.
Attn: Accessibility Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
We are dedicated to responding to accessibility inquiries promptly and ensuring that all users have equal access to our Services.
7. Continuous Improvement
Our commitment to accessibility is ongoing, and we will continue to refine and improve our Services to better serve all users. We appreciate your support and patience as we work towards our goal of creating an inclusive digital experience.
8. Changes to This Accessibility Statement
We may update this Accessibility Statement periodically to reflect improvements or changes in our accessibility practices. We will notify users of significant changes by posting an updated statement on our website and mobile application.
Anti-Discrimination and Harassment Policy
A policy that affirms ICE’s commitment to providing a safe and inclusive environment for all users, including prohibitions against discrimination and harassment.
1. Introduction
ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”) is committed to providing an inclusive, safe, and respectful environment for all users of our services, including drivers, riders, employees, and partners. Discrimination and harassment of any kind are strictly prohibited within the ICE community. This Anti-Discrimination and Harassment Policy outlines our commitment to promoting fairness, equality, and respect for all individuals who interact with ICE Ride, and it provides guidelines for addressing any incidents that may arise.
2. Scope
This policy applies to all individuals who interact with ICE Ride, including but not limited to:
- Riders and passengers using ICE Ride and ICE Rental services.
- Drivers and vehicle owners participating in ICE Ride and ICE Rental services.
- Employees, contractors, and representatives of ICE Innovations Inc.
- Partners, vendors, and service providers associated with ICE Ride.
The policy covers all forms of communication and interaction within the ICE Ride platform, including in-person interactions, digital communications, and social media activities related to ICE Ride.
3. Definitions
3.1 Discrimination: Discrimination refers to unfair or unequal treatment of an individual or group based on characteristics such as, but not limited to:
- Race, color, or ethnicity
- National origin or ancestry
- Religion or religious beliefs
- Gender, gender identity, or gender expression
- Sexual orientation
- Age
- Disability or medical condition
- Marital status
- Military or veteran status
3.2 Harassment: Harassment is unwelcome conduct that creates a hostile, intimidating, or offensive environment for another individual. Harassment can take many forms, including but not limited to:
- Verbal Harassment: Derogatory comments, slurs, or jokes based on protected characteristics.
- Physical Harassment: Unwanted physical contact or threatening gestures.
- Sexual Harassment: Unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature.
- Visual Harassment: Displaying or sharing offensive images, videos, or gestures.
4. Our Commitment
ICE Innovations Inc. is dedicated to ensuring that our platform and services are free from discrimination and harassment. Our commitment includes:
- Creating a Safe Environment: Promoting a culture of respect and inclusivity for all individuals who use or interact with ICE Ride.
- Zero Tolerance: Enforcing a zero-tolerance policy for any form of discrimination or harassment within the ICE community.
- Training and Education: Providing training and resources to our employees, drivers, and partners to raise awareness and prevent incidents of discrimination and harassment.
- Fair Treatment: Ensuring that all reports of discrimination or harassment are taken seriously and addressed promptly and fairly.
5. Reporting Procedures
5.1 Reporting an Incident: If you experience or witness any form of discrimination or harassment while using ICE Ride or interacting with our services, you are encouraged to report the incident immediately. Reports can be made through the following channels:
- In-App Reporting: Use the ICE Ride app’s reporting feature to submit a complaint directly to our support team.
- Customer Support: Contact ICE Ride customer support via phone or email to report the incident.
- Confidential Reporting: If you prefer to report anonymously, use our confidential reporting hotline or online form.
5.2 Investigation Process: Upon receiving a report, ICE Innovations Inc. will:
- Conduct a thorough and impartial investigation into the allegations.
- Maintain confidentiality to the extent possible while conducting a fair investigation.
- Take appropriate corrective action, which may include warnings, suspension, or termination of the offending party’s account.
5.3 Non-Retaliation Policy: ICE Innovations Inc. prohibits any form of retaliation against individuals who report discrimination or harassment in good faith or who participate in the investigation process. Retaliation is a serious violation of this policy and will be addressed with appropriate disciplinary action.
6. Consequences of Violations
Individuals who engage in discrimination or harassment, or who violate this policy, may face consequences including but not limited to:
- Account Suspension or Termination: Immediate suspension or termination of the individual’s ICE Ride account.
- Legal Action: ICE Innovations Inc. reserves the right to take legal action against individuals who engage in illegal discrimination or harassment.
- Permanent Ban: Offenders may be permanently banned from using any of ICE Innovations Inc.’s services in the future.
7. Prevention and Training
ICE Innovations Inc. is committed to preventing discrimination and harassment by:
- Implementing Regular Training Programs: Educating our employees, drivers, and partners on anti-discrimination and harassment prevention.
- Creating Awareness: Promoting awareness of this policy and the importance of fostering a respectful and inclusive community.
8. Policy Updates
This Anti-Discrimination and Harassment Policy may be updated periodically to reflect changes in laws, regulations, or best practices. We will notify users of significant changes by posting an updated policy on our website and mobile application.
9. Contact Information
For questions, concerns, or more information about this policy, please contact:
ICE Innovations Inc.
Attn: Anti-Discrimination and Harassment Policy Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Non-Discrimination Policy
Specific guidelines to ensure that drivers, riders, and renters are treated fairly, regardless of race, gender, sexual orientation, or any other protected characteristic.
1. Introduction
At ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”), we are committed to creating an inclusive, welcoming, and safe environment for all users of our services. Our Non-Discrimination Policy ensures that everyone—drivers, riders, and renters—is treated with fairness, respect, and dignity, regardless of their background or identity. Discrimination in any form is not tolerated on the ICE Ride platform.
2. Scope
This policy applies to all individuals who interact with the ICE Ride platform, including but not limited to:
- Riders who use ICE Ride and ICE Rental services.
- Drivers who offer their services through ICE Ride.
- Employees, contractors, and representatives of ICE Innovations Inc.
- Partners and vendors associated with ICE Ride.
The policy is designed to protect all users from discrimination based on legally protected characteristics and to promote equal access to our services.
3. Commitment to Non-Discrimination
ICE Ride is committed to maintaining a platform where discrimination of any kind is prohibited. This includes, but is not limited to, discrimination based on the following protected characteristics:
- Race or Ethnicity: Including skin color, ancestry, and national origin.
- Gender or Gender Identity: Including cisgender, transgender, and non-binary identities.
- Sexual Orientation: Including heterosexual, homosexual, bisexual, and other orientations.
- Religion or Creed: Including religious beliefs, practices, and affiliations.
- Disability: Including physical, mental, and developmental disabilities.
- Age: Including protection against age-related discrimination.
- Marital or Familial Status: Including protection for individuals based on their marital status or family responsibilities.
- Veteran Status: Including protection for individuals who are current or former members of the military.
- Genetic Information: Including protection against discrimination based on genetic information.
- Other Protected Characteristics: As defined by applicable local, state, and federal laws.
4. Guidelines for Drivers
4.1 Providing Equal Service: Drivers are required to treat all riders and renters with respect and must not refuse service or provide differential treatment based on any protected characteristic. This includes, but is not limited to, offering rides, choosing routes, and setting prices.
4.2 Reporting and Addressing Discrimination: If a driver experiences discrimination from a rider or another driver, they are encouraged to report the incident to ICE Ride’s customer support team immediately. ICE Ride will investigate all reports promptly and take appropriate action, which may include suspension or termination of the offending user’s account.
5. Guidelines for Riders and Renters
5.1 Respectful Conduct: Riders and renters are expected to treat drivers and fellow passengers with respect and must not engage in discriminatory behavior. This includes verbal, physical, or any other form of harassment.
5.2 Reporting and Addressing Discrimination: If a rider or renter experiences discrimination from a driver or another user, they should report the incident to ICE Ride’s customer support team. ICE Ride will investigate the report thoroughly and take necessary action to protect the user’s rights.
6. Enforcement and Accountability
6.1 Investigation Process: All reports of discrimination are taken seriously and will be investigated by ICE Ride’s dedicated compliance team. The investigation process will include gathering evidence, interviewing relevant parties, and reviewing account histories.
6.2 Consequences of Discrimination: Users found to have engaged in discriminatory behavior may face a range of consequences, including but not limited to:
- Warnings: Issued for minor or first-time offenses.
- Account Suspension: Temporary suspension of the user’s account while the investigation is ongoing.
- Account Termination: Permanent termination of the user’s account for severe or repeated offenses.
- Legal Action: In cases where the discrimination violates local, state, or federal laws, ICE Ride may involve law enforcement or pursue legal action.
6.3 Appeal Process: Users who believe they have been unfairly penalized for alleged discrimination have the right to appeal the decision. Appeals must be submitted in writing to ICE Ride’s compliance team within 14 days of receiving the penalty notice. The appeal will be reviewed by a senior member of the compliance team, and a final decision will be communicated within 30 days.
7. Accessibility and Accommodation
ICE Ride is committed to providing equal access to our services for users with disabilities. We will make reasonable accommodations to ensure that all users can fully participate in our platform. This includes but is not limited to:
- Vehicle Accessibility: Ensuring that users with mobility challenges have access to wheelchair-accessible vehicles.
- Communication Support: Providing support for users with hearing or visual impairments, including text-to-speech and screen reader compatibility.
- Service Animal Accommodation: Allowing users to travel with service animals as required by law.
8. Training and Education
8.1 Driver Training: All drivers on the ICE Ride platform are required to complete non-discrimination training as part of their onboarding process. This training covers topics such as implicit bias, cultural competence, and how to handle situations involving discrimination.
8.2 Employee Training: Employees of ICE Innovations Inc., including customer support staff and compliance officers, receive regular training on non-discrimination policies and procedures. This ensures that they are equipped to handle reports of discrimination effectively and sensitively.
9. Reporting and Transparency
ICE Ride is committed to transparency in how we handle discrimination reports and enforce our non-discrimination policy. We will publish annual reports summarizing the number of discrimination complaints received, the outcomes of investigations, and any policy changes or initiatives undertaken to promote inclusivity on our platform.
10. Updates to the Policy
This Non-Discrimination Policy may be updated periodically to reflect changes in laws, regulations, or best practices. ICE Ride will notify users of significant changes by posting an updated policy on our website and mobile application.
11. Contact Information
For questions, concerns, or more information about this policy, please contact:
ICE Innovations Inc.
Attn: Non-Discrimination Policy Team
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Intellectual Property Policy
A policy that protects ICE’s intellectual property and provides guidelines for the use of its trademarks, copyrights, and other proprietary materials.
1. Introduction
At ICE Innovations Inc. (“ICE,” “we,” “our,” or “us”), we take the protection of our intellectual property (IP) seriously. This Intellectual Property Policy outlines the rights we assert over our trademarks, copyrights, patents, trade secrets, and other proprietary materials. It also establishes guidelines for the lawful use of our intellectual property by third parties, including users, partners, and the public.
This policy applies to all aspects of ICE Ride, ICE Rental, ICE Charter, and all other related services provided by ICE Innovations Inc.
2. Scope
This policy covers all forms of intellectual property owned or licensed by ICE, including but not limited to:
- Trademarks: The ICE name, logos, slogans, and any other branding elements.
- Copyrights: All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code.
- Patents: Any patents issued or pending that are owned by ICE or licensed to ICE.
- Trade Secrets: Confidential and proprietary business information, including algorithms, formulas, business methods, and processes.
- Other Proprietary Materials: Any other forms of intellectual property that are created, owned, or licensed by ICE.
3. Trademarks
3.1 Ownership: ICE owns several registered and unregistered trademarks, including but not limited to the ICE name, logo, and slogan “Where Tech Meets the Tracks.” These trademarks are vital to our brand identity and represent the quality and reputation of our services.
3.2 Guidelines for Use: You may not use ICE’s trademarks without our prior written consent. This includes using our trademarks in domain names, social media handles, advertisements, or any other public or private communications. Unauthorized use of our trademarks may result in legal action.
3.3 Permissible Uses: Certain uses of ICE’s trademarks may be permitted under limited circumstances, such as:
- News Reporting: Use of ICE trademarks in news reports about our company or services, provided that the use is truthful and not misleading.
- Non-Commercial Use: Personal, non-commercial use of ICE trademarks, such as mentioning ICE in a blog post or on social media, provided that the use does not imply endorsement by ICE.
- Third-Party Partnerships: Authorized use by our partners, vendors, and licensees under the terms of a written agreement.
4. Copyrights
4.1 Ownership: ICE owns the copyright to all content created and published by ICE, including but not limited to our websites, mobile applications, marketing materials, and software code. All rights are reserved unless otherwise stated.
4.2 Guidelines for Use: Reproduction, distribution, or display of ICE’s copyrighted materials is strictly prohibited without prior written permission. This includes copying text, images, or code from our websites or apps for use on other websites, social media platforms, or in print media.
4.3 Fair Use: Certain uses of ICE’s copyrighted materials may be allowed under the doctrine of fair use, such as for purposes of criticism, comment, news reporting, teaching, scholarship, or research. However, even under fair use, the material must not be used in a way that could harm ICE’s reputation or interfere with our business operations.
4.4 Reporting Copyright Infringement: If you believe that your copyrighted work has been used on the ICE platform without your permission in a way that constitutes copyright infringement, you may notify our designated copyright agent:
ICE Innovations Inc.
Attn: Copyright Agent
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Please provide the following information in your notice:
- A description of the copyrighted work that you claim has been infringed.
- A description of the location on the ICE platform where the alleged infringement is occurring.
- Your contact information, including an email address and telephone number.
- A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner.
5. Patents
5.1 Ownership: ICE holds or may hold patents that protect various aspects of our technology and business methods. These patents may cover innovations related to our ride-hailing platform, rental services, payment processing systems, and other proprietary technologies.
5.2 Guidelines for Use: You may not use or attempt to reverse-engineer ICE’s patented technologies without our prior written consent. Unauthorized use of our patented technologies may result in legal action.
5.3 Patent Licensing: In certain cases, ICE may license its patented technologies to third parties under mutually agreed-upon terms. Interested parties should contact ICE’s legal department to discuss potential licensing opportunities.
6. Trade Secrets
6.1 Protection of Trade Secrets: ICE’s trade secrets include confidential and proprietary information such as algorithms, business methods, customer data, and marketing strategies. We take all necessary measures to protect our trade secrets from unauthorized disclosure or use.
6.2 Obligations of Users: Users, partners, and employees who have access to ICE’s trade secrets are required to maintain the confidentiality of this information and to use it only for the purpose for which it was provided. Unauthorized disclosure or use of ICE’s trade secrets may result in legal action.
7. Use of Third-Party Intellectual Property
ICE respects the intellectual property rights of others and expects our users to do the same. If you believe that any content on the ICE platform infringes your intellectual property rights, please contact us immediately using the contact information provided above.
8. Enforcement
ICE will take all necessary legal and technical actions to enforce this policy and protect its intellectual property rights. This may include sending cease-and-desist letters, filing lawsuits, or reporting infringing content to relevant authorities.
9. Policy Updates
ICE reserves the right to update or modify this Intellectual Property Policy at any time. We will notify users of any significant changes by posting an updated policy on our website and mobile applications.
10. Contact Information
For questions, concerns, or more information about this policy, please contact:
ICE Innovations Inc.
Attn: Legal Department
5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Driver and Vehicle Requirements
Detailed documentation of the eligibility criteria for drivers and vehicles, including required licenses, insurance, and vehicle inspections.
ICE Ride Driver and Vehicle Requirements
Ice will ensure compliance with North Carolina law and meet the standards of safety, professionalism, and operational excellence.
1. Driver Eligibility Requirements
A. Age Requirements
Drivers must meet the minimum age requirement of 21 years to drive for ICE Ride. Additionally, they must hold a valid driver’s license for at least one year.
B. Licensing
All drivers must have a valid North Carolina driver’s license. This license must be valid and free of suspensions or serious traffic violations within the last three years. Any licenses issued from outside North Carolina must be converted to a local NC driver’s license within 30 days of moving to the state.
C. Driving History and Record
Drivers must submit a Motor Vehicle Record (MVR) from the North Carolina Department of Motor Vehicles or their respective state’s DMV if they are from another state. The MVR must demonstrate:
- No major violations in the past seven years, such as DUIs, reckless driving, or hit-and-runs.
- No more than three minor violations (speeding tickets, failure to stop) in the past three years.
- No at-fault accidents in the last three years.
D. Criminal Background Check
All ICE Ride drivers must undergo a comprehensive criminal background check, which screens for felony convictions, violent crimes, sexual offenses, or driving-related offenses (e.g., vehicular manslaughter or hit-and-run). This background check should be conducted through a reliable third-party service.
E. Ride-Hailing Insurance
Drivers must provide proof of personal auto insurance with at least the state-required minimum liability coverage. ICE Ride also maintains commercial auto insurance while drivers are actively logged into the app and transporting passengers. The insurance verification process will include:
- Uploading an image of the insurance card showing the policy number, expiration date, and driver’s name.
- Continuous monitoring to ensure that the driver’s insurance policy remains valid.
2. Vehicle Requirements
A. Vehicle Age and Condition
Vehicles must be less than 10 years old and in excellent working condition. They must meet the following criteria:
- No major body damage or missing parts.
- Clean and well-maintained interior and exterior.
- Fully functional seatbelts for every seat.
- All vehicles must pass a vehicle inspection before being approved to drive for ICE Ride.
B. Vehicle Inspections
All vehicles must pass an annual comprehensive inspection at a certified mechanic or state-approved inspection facility. The inspection will cover:
- Brake functionality.
- Lights, indicators, and signals.
- Tires and tire tread depth.
- Exhaust system.
- Windows and mirrors.
- Steering and suspension systems.
C. Insurance Requirements
Drivers must maintain personal vehicle insurance that meets North Carolina’s minimum insurance requirements, including:
- $30,000 for bodily injury per person.
- $60,000 for total bodily injury per accident.
- $25,000 for property damage.
In addition, ICE will provide TNC (Transportation Network Company) insurance that covers drivers when they are actively accepting rides on the platform. Drivers are expected to upload their insurance cards to the ICE platform as part of the onboarding process.
D. Vehicle Type and Capacity
Vehicles must have at least four doors and be able to seat a minimum of four passengers (excluding the driver). Additionally, they must not exceed eight passengers for standard ICE Ride services. Larger vehicles can be registered under ICE Luxe or ICE Charter services.
E. Cleanliness and Maintenance
Drivers are required to maintain their vehicles to a high standard. Vehicles must be:
- Regularly cleaned, both inside and out.
- Free from smoking, pet hair, and other odors unless the passenger consents.
ICE Ride reserves the right to temporarily or permanently remove drivers from the platform if repeated reports of cleanliness issues are received.
3. Required Documentation for Drivers
As part of the onboarding process, drivers will be required to submit the following documents:
- Valid driver’s license.
- Proof of personal auto insurance.
- Vehicle registration document.
- Background check consent form.
- Profile photo (clear, recent image of the driver).
- Banking details for direct deposit of earnings.
- Proof of inspection for the vehicle from a state-certified inspection center.
4. Verification Process
A. Third-Party API Verification
To ensure the accuracy of all submitted documentation and personal information, ICE Ride will integrate with third-party verification services, including:
- Motor Vehicle Record check (MVR).
- Background check service (like Checkr or Onfido).
- Insurance verification APIs (such as Canopy Connect) to verify that the driver’s insurance is valid and up to date.
- Vehicle inspection tracking, using integrations with certified mechanics for real-time updates on inspection status.
B. Document Submission and Review
Drivers will submit the necessary documents via the ICE Ride app. The documents will be reviewed by the ICE verification team or a third-party partner. A verification team member will confirm that the documents meet ICE’s standards. The verification process will take 24-48 hours, after which drivers will be notified via email and in-app notifications of their approval status.
5. Ineligibility and Deactivation
A. Driver Suspension or Deactivation
Drivers who violate any of ICE Ride’s policies or fail to maintain the standards outlined above may be deactivated from the platform. Grounds for deactivation include:
- Failure to maintain an active insurance policy.
- Expired or suspended driver’s license.
- Repeated passenger complaints.
- Failure to maintain vehicle cleanliness or meet the vehicle requirements.
- Involvement in criminal activity or serious traffic violations.
6. Regular Compliance Checks
A. Annual Reviews
ICE Ride will conduct annual reviews of all drivers to ensure continued compliance with the company’s requirements. Drivers will be required to resubmit insurance documents, vehicle inspection reports, and other essential information.
B. Random Audits
ICE Ride reserves the right to conduct random audits to ensure that drivers are adhering to the platform’s policies and guidelines. Audits may include vehicle inspections, insurance verifications, and background checks.
ICE Ride is committed to providing a safe and professional ride-hailing experience for both passengers and drivers. By adhering to these comprehensive requirements, ICE Ride ensures the highest standards of safety, compliance, and service.
Drivers and vehicles that meet the eligibility criteria will enhance ICE Ride’s brand reputation and operational efficiency, ensuring that the platform remains competitive in the market while meeting regulatory requirements in North Carolina.
Insurance Information and Policy
Information about the insurance policies provided by ICE, including coverage details for drivers, passengers, and third parties.
ICE Ride Insurance Information and Policy
As part of ensuring the highest standards of safety, compliance, and legal protection for all stakeholders involved in ICE Ride, this document details the insurance policies provided by ICE Ride. The policies apply to drivers, passengers, and third parties involved in ride-hailing activities on the platform. This document also includes North Carolina’s mandatory insurance requirements for Transportation Network Companies (TNCs), the coverage provided by ICE Ride, and the responsibilities of the driver concerning personal and commercial insurance.
1. Overview of ICE Ride’s Insurance Policies
ICE Ride provides comprehensive insurance coverage for its drivers and passengers while they are using the platform. The insurance policy will be structured to offer protection at various stages of the ride, ensuring that both the driver’s personal insurance and ICE Ride’s commercial insurance complement one another effectively.
Key Stages of Coverage:
- Period 0: Driver’s app is off (no coverage provided by ICE).
- Period 1: Driver’s app is on but no ride has been accepted (limited coverage).
- Period 2: Driver has accepted a ride but is en route to pick up a passenger.
- Period 3: Driver is transporting the passenger to their destination (full coverage).
ICE Ride will offer coverage for the following situations:
- Liability Coverage
- Collision and Comprehensive Coverage
- Uninsured/Underinsured Motorist Coverage
- Personal Injury Protection
2. Driver’s Personal Auto Insurance Requirements
A. Personal Insurance Compliance
All drivers are required to maintain their own personal auto insurance that complies with North Carolina’s minimum insurance requirements, including:
- $30,000 for bodily injury per person.
- $60,000 for bodily injury per accident.
- $25,000 for property damage.
Drivers are responsible for providing proof of active personal insurance during the application process. This is to ensure compliance with state law, even though ICE Ride provides additional insurance while the driver is using the platform.
B. Verification of Personal Insurance
To ensure compliance with this policy, drivers must upload:
- A clear photo of their insurance card, including the policy number and expiration date.
- Name of the insured must match the driver’s name.
- This information will be verified by the ICE Ride verification team or through third-party APIs such as Canopy Connect for automated insurance verification.
3. ICE Ride Commercial Insurance Coverage
When a driver is using the ICE Ride platform (during Periods 1, 2, and 3 as mentioned above), ICE Ride provides additional commercial insurance coverage. This ensures that both drivers and passengers are protected during the ride.
A. Liability Coverage
- Period 1 (app on, no ride accepted):
- $50,000 for bodily injury per person.
- $100,000 for bodily injury per accident.
- $25,000 for property damage.
- Period 2 & Period 3 (ride accepted, passenger on board):
- $1,000,000 in liability insurance for bodily injury and property damage.
B. Uninsured/Underinsured Motorist Coverage
- Provides coverage in case an accident occurs where the other driver is uninsured or underinsured. ICE Ride will offer up to $1,000,000 in coverage during an active ride.
C. Collision and Comprehensive Coverage
- If a driver has collision and comprehensive coverage on their personal auto insurance policy, ICE Ride will provide coverage that matches or exceeds the driver’s deductible. ICE Ride’s coverage includes:
- Up to the actual cash value of the vehicle, with a deductible of $2,500.
- Collision and comprehensive coverage are provided only when the driver has accepted a ride (Period 2) or is actively transporting a passenger (Period 3).
4. Passenger Insurance Coverage
Passengers are also covered by ICE Ride’s commercial insurance policy while they are in transit with an ICE Ride driver. This ensures that all passengers are protected in the event of an accident during their ride.
A. Passenger Injury Coverage
- ICE Ride will offer up to $1,000,000 in liability coverage per accident for passengers who are injured while being transported by an ICE Ride driver.
B. Uninsured/Underinsured Motorist Coverage for Passengers
- This coverage ensures that passengers are protected if the ICE Ride vehicle is involved in an accident with an uninsured or underinsured driver.
5. Third-Party Coverage
ICE Ride provides insurance that protects third parties who may be involved in an accident with an ICE Ride driver. This coverage is provided only during Period 2 and Period 3 when a driver has accepted a ride or is actively transporting passengers.
A. Third-Party Liability Coverage
- In the event of an accident caused by an ICE Ride driver, third parties are covered up to $1,000,000 for bodily injury and property damage.
6. Insurance Process and Claims Handling
A. Filing an Insurance Claim
In the event of an accident, both drivers and passengers can file an insurance claim through the ICE Ride app. ICE Ride’s claims team will be available 24/7 to handle any inquiries and facilitate the claims process.
- Drivers: Will need to provide details of the accident, including photos, incident reports, and contact information for all parties involved.
- Passengers: Can submit an insurance claim through the ICE Ride app by providing a description of the accident, time, and location of the incident.
B. Claims Handling and Processing
All claims will be processed by ICE Ride’s in-house claims team in conjunction with the commercial insurance provider. Drivers and passengers will be regularly updated throughout the claims process, and settlement will be handled within 30-45 days depending on the complexity of the claim.
7. ICE Ride’s Insurance Partner
ICE Ride has partnered with [Insurance Provider] to provide comprehensive insurance coverage to drivers, passengers, and third parties. The insurance provider will handle all claims processing, investigations, and settlements. ICE Ride will act as an intermediary to ensure the smooth resolution of claims.
8. Regulatory Compliance with North Carolina TNC Laws
A. TNC Insurance Requirements
As a licensed Transportation Network Company (TNC) in North Carolina, ICE Ride complies with all state-mandated insurance requirements. This includes:
- Carrying $1,500,000 in liability insurance while a driver is en route to pick up or transporting passengers.
- Ensuring that all drivers maintain their personal auto insurance at the state’s minimum levels when they are logged off the platform.
B. Additional State-Mandated Insurance for ICE Ride
- ICE Ride’s insurance policy exceeds the state’s minimum requirements to provide additional protection to drivers and passengers.
- Regular audits will be conducted to ensure that all drivers maintain active personal insurance and that ICE Ride’s commercial insurance meets state guidelines.
ICE Ride’s comprehensive insurance policies ensure that all parties, including drivers, passengers, and third parties, are protected while using the platform. ICE Ride maintains full compliance with North Carolina’s TNC regulations and provides peace of mind to all stakeholders involved.
By offering commercial insurance coverage that goes beyond the state’s requirements, ICE Ride is dedicated to ensuring safety and security for its drivers and passengers. This insurance coverage is critical to ICE Ride’s mission to provide a reliable, safe, and trusted ride-hailing experience.
Community Guidelines
Guidelines that outline the expected behavior of ICE users, both riders and drivers, to ensure a respectful and positive community.
ICE Ride Community Guidelines
Introduction
ICE Ride is committed to fostering a safe, respectful, and enjoyable experience for both drivers and riders. Our community guidelines are designed to ensure that everyone using ICE Ride understands the expectations and responsibilities they hold to create a positive and respectful environment. These guidelines outline the behavior expected from both riders and drivers to maintain safety, mutual respect, and professionalism. Violations of these guidelines may result in temporary or permanent suspension from the platform.
1. Respectful Communication and Conduct
For Riders:
- Treat your driver with respect and courtesy at all times.
- Avoid using offensive, discriminatory, or inappropriate language.
- Allow drivers to focus on driving by minimizing distractions.
- Any kind of harassment, discrimination, or verbal abuse will not be tolerated.
For Drivers:
- Always communicate with riders in a professional and courteous manner.
- Do not engage in discriminatory behavior based on race, religion, gender, disability, sexual orientation, or any other protected category.
- Harassment, including inappropriate advances or comments, is strictly prohibited.
- If a rider engages in inappropriate behavior, report the incident to ICE Ride’s support team immediately.
2. Safety Measures
For Riders:
Wear your seatbelt at all times.
- Do not request or encourage your driver to break traffic laws, including speeding or making illegal turns.
- Ensure your pick-up and drop-off locations are in safe, legal, and accessible areas.
- Never attempt to exit a vehicle before it has come to a complete stop.
For Drivers:
- Obey all traffic laws and regulations while driving.
- Maintain your vehicle in safe operating condition, ensuring all safety equipment (seatbelts, airbags, etc.) is functional.
- Do not drive while impaired by drugs, alcohol, or fatigue.
- Report any safety incidents or accidents through the ICE Ride app immediately after ensuring the safety of all involved.
3. Alcohol and Substance Policy
For Riders:
- Do not enter an ICE Ride vehicle if you are heavily intoxicated or under the influence of illegal substances.
- You may carry alcoholic beverages in a sealed container but may not consume alcohol or illegal drugs in the vehicle.
For Drivers:
- Driving under the influence of alcohol or drugs (legal or illegal) is strictly prohibited.
- You must comply with local laws and ICE Ride’s zero-tolerance policy on alcohol and substance use.
4. Non-Discrimination and Inclusivity
ICE Ride is dedicated to creating an inclusive environment for everyone, regardless of background or identity. Discrimination based on race, religion, gender, disability, sexual orientation, or any other protected category will not be tolerated.
For Riders:
- Be respectful of the driver’s gender, religion, or ethnicity. Treat your driver with the same respect you expect in return.
- Riders who engage in discriminatory behavior or language will be subject to suspension or permanent deactivation from the platform.
For Drivers:
- Provide service to all riders without bias or discrimination. If there is an issue with a rider, please handle the situation professionally and report it to ICE Ride support.
- Drivers engaging in discriminatory behavior will face penalties, including possible removal from the platform.
5. No Weapons Policy
For the safety of the ICE Ride community, we have a strict no weapons policy. This applies to both drivers and riders.
For Riders:
Do not bring weapons, including firearms or other dangerous objects, into the vehicle.
For Drivers:
Drivers are not permitted to carry any form of weapon while providing rides, even if they have a legal license to carry firearms. Violation of this policy will result in immediate suspension.
6. Reporting Violations
ICE Ride encourages both riders and drivers to report any violations of these community guidelines. We take reports seriously and will investigate any incidents reported. To report a violation, use the following methods:
Contact customer support through the ICE Ride app.
Provide a detailed description of the incident, including the time, date, and parties involved.
What to Expect After Reporting:
ICE Ride will investigate all reports thoroughly and take appropriate actions, which may include issuing warnings, temporary suspensions, or permanent deactivation for serious violations.
If you feel unsafe during or after a ride, immediately call local authorities before reporting the issue to ICE Ride.
7. Shared Responsibility
ICE Ride is a shared space, and both drivers and riders must take responsibility for maintaining a pleasant experience for everyone involved.
For Riders:
- Respect the driver’s vehicle by not causing any damage or leaving excessive messes. Passengers who damage the vehicle may be charged a cleaning or damage fee.
- Follow the rules set by the driver regarding seating arrangements, food, or drink.
For Drivers:
- Keep your vehicle clean, well-maintained, and free of offensive odors.
- Treat passengers with respect and avoid intrusive personal questions or commentary.
- If a passenger requests not to have a conversation, respect their wishes and allow them a peaceful ride.
8. Cancellation Policy and No-Show Fees
If you cancel a ride, a fee may be charged depending on how close to the scheduled pick-up time the cancellation occurs. Frequent no-shows or cancellations without a valid reason may result in penalties.
9. Emergencies and Accidents
In case of an emergency or accident during a ride:
Contact emergency services if needed.
Report the incident through the ICE Ride app.
ICE Ride will assist with providing insurance information and support as necessary.
10. Prohibited Activities
To maintain the integrity of the ICE Ride community, the following activities are prohibited:
- Engaging in illegal activities during the ride.
- Using ICE Ride for purposes other than ride-hailing (such as delivering illegal goods).
- Falsely reporting drivers or riders for personal gain or harassment.
- Hacking, manipulating, or circumventing the ICE Ride app’s systems.
11. Disciplinary Action
Violating any of the community guidelines can result in:
- Warnings.
- Temporary suspension from the platform.
- Permanent deactivation from ICE Ride.
- Legal actions in the case of severe violations, such as violence, theft, or other illegal activities.
ICE Ride is committed to creating a safe, respectful, and enjoyable experience for all of its users. By adhering to these community guidelines, both drivers and riders contribute to a positive and efficient ride-hailing environment. Together, we can ensure that ICE Ride remains a trusted and inclusive platform for all.
Data Breach Notification Policy
Procedures for notifying users in the event of a data breach, including the steps ICE will take to mitigate damage and comply with legal reporting requirements.
Introduction
ICE is committed to protecting the personal and sensitive information of its users. In the event of a data breach, ICE will take immediate steps to mitigate any potential damage and comply with all legal requirements to notify affected individuals and relevant authorities.
Types of Data Covered
ICE collects and stores various types of data, including but not limited to:
- Personal identifiers (name, contact information, driver’s license, etc.).
- Financial information (payment details, bank information).
- Location data (GPS-based tracking).
- Any other sensitive information shared with ICE as part of its services.
Scope of the Policy
This policy applies to any event in which there is unauthorized access, disclosure, or misuse of the personal and sensitive data collected and stored by ICE.
Steps ICE Will Take in Case of a Data Breach
- Identification of the Breach: Upon discovering a potential data breach, ICE’s data security team will immediately work to identify the scope, cause, and impact of the breach.
- Containment: ICE will take swift action to contain the breach, prevent further unauthorized access, and secure its systems.
- Assessment: ICE will assess the breach’s nature, including the type of data involved, the extent of the breach, and the number of individuals or entities impacted.
- Mitigation: ICE will take steps to mitigate the impact of the breach, such as resetting system passwords, disabling compromised accounts, and improving security protocols.
Notification Procedures
- Who Will Be Notified: ICE will notify all affected users whose personal data was accessed or compromised during the breach.
- How ICE Will Notify Affected Individuals: Notifications will be sent via email, SMS, or in-app alerts, depending on the contact information available. The communication will outline:
- The nature of the breach.
- The type of data involved.
- Steps the user can take to protect themselves (such as changing passwords or monitoring financial accounts).
- ICE’s actions to resolve the issue and prevent future occurrences.
- Contact information for support and inquiries.
- Timeliness of Notification: ICE is committed to notifying affected individuals as soon as possible, within the timeframes required by relevant laws (e.g., within 72 hours of discovering the breach).
- Government and Legal Notifications: ICE will notify the relevant legal authorities, including the North Carolina Attorney General’s office, as required by state and federal law.
Legal Compliance
ICE will comply with all applicable data breach notification laws in North Carolina and federal regulations, including:
- The North Carolina Identity Theft Protection Act (NCGS 75-61, 75-65).
- Federal regulations under the FTC’s Safeguards Rule and GDPR (for international users if applicable).
User Responsibilities
While ICE takes the utmost care in safeguarding user data, users are also responsible for maintaining the confidentiality of their account credentials (e.g., passwords). ICE encourages all users to enable two-factor authentication where available and monitor their accounts regularly for any suspicious activity.
Contact Information
Users may contact ICE for further information about a data breach through the following channels:
- Email: security@iceride.io
- Support Line: 1-800-ICE-SAFE (423-7233)
Modifications to the Data Breach Policy
ICE may revise this Data Breach Notification Policy from time to time. When substantial changes are made, ICE will notify users of the updates through appropriate communication channels.
Effective Date
This policy is effective as of [insert date]. Any updates or revisions will be reflected in future versions of this document and will be communicated promptly to users.
California Consumer Privacy Act (CCPA) Compliance
A dedicated section for users in California explaining their rights under CCPA and how they can exercise those rights.
Introduction
The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal data. ICE Ride & Rental is committed to ensuring full compliance with CCPA regulations and offering our California users transparency and control over their data. This section outlines your rights under CCPA and how you can exercise them while using ICE’s services.
Your Rights Under the CCPA
As a resident of California, you have the following rights under the CCPA:
- Right to Know: You have the right to know what personal information we collect, use, share, and sell, as well as the purpose of that data collection.
- Right to Access: You may request to see the specific personal information we hold about you.
- Right to Deletion: You can request that ICE delete any of your personal data that we have collected (subject to certain exceptions outlined by the law, such as for security, compliance, or legal purposes).
- Right to Opt-Out: If ICE sells any personal data to third parties (we do not), you have the right to opt-out of this sale.
- Right to Non-Discrimination: You will not be discriminated against for exercising any of your privacy rights, including denial of services, or variations in price or quality.
How to Exercise Your CCPA Rights
California residents can exercise their rights by submitting a verified consumer request:
- Submitting a Request: To request access to, deletion of, or information about your personal data, please contact us via:
- Email: ccpa@iceride.io
- Phone: 1-800-ICE-DATA (423-3282)
- Web Form: Complete the [CCPA Request Form] available on the ICE website.
- Verification Process: To ensure the protection of your data, we will verify your identity before processing your request. This verification may require you to provide additional information, such as confirming certain account details or answering security questions.
- Designating an Authorized Agent: If you wish to designate an authorized agent to make a request on your behalf, you must provide the agent with written permission. The agent may need to verify their own identity and authorization to act on your behalf.
What Personal Information We Collect
ICE collects the following categories of personal information:
- Identifiers: Name, email address, phone number, vehicle details, etc.
- Commercial Information: Records of your transactions, services booked, and payment details.
- Location Data: GPS tracking to ensure ride accuracy and safety.
- Internet Activity: Interactions with our website and app, including browsing history and search preferences.
How We Use Your Information
ICE uses personal information to:
- Provide and improve our ride-hailing and rental services.
- Ensure compliance with safety and insurance protocols.
- Personalize user experiences and offer targeted promotions.
- Fulfill legal obligations, including data retention and security requirements.
ICE does not sell your personal information to third parties. If this policy changes in the future, we will provide you with advance notice and the option to opt-out.
Data Retention Policy
ICE retains your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Personal data will be securely deleted when it is no longer needed.
Children’s Privacy
ICE does not knowingly collect personal information from children under the age of 16 without parental consent. If we discover that we have inadvertently collected information from a child without consent, we will promptly delete it.
Changes to Our CCPA Compliance Policy
ICE may revise this CCPA Compliance Policy from time to time. Any significant changes will be communicated through our website or via email. Please review this policy regularly for any updates.
Contact Information
If you have any questions or concerns about this policy or your rights under the CCPA, you may contact us at:
Children’s Online Privacy Protection Act (COPPA) Compliance
If minors could use the app, this policy ensures compliance with COPPA by outlining how ICE collects and handles data from users under 13.
At IceRide, we are committed to protecting the privacy of children and comply fully with the Children’s Online Privacy Protection Act (COPPA). This policy outlines how we collect, use, and protect the personal information of children under the age of 13 when they use our services.
Information Collection and Use:We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have unintentionally collected personal information from a child under 13 without proper parental consent, we will take immediate steps to delete the information from our records.
Parental Consent:In accordance with COPPA, if a child under the age of 13 is required to provide any personal information on IceRide, we will obtain verifiable parental consent before collecting any information. This consent process ensures that parents or guardians are aware and approve of any information their child may provide.
How We Use Personal Information:If personal information is collected from a child under 13 with parental consent, it will be used solely for the intended purposes as outlined in our privacy policy, such as enabling the use of our services or participating in specific activities within the app. The information will not be used for marketing purposes or shared with third parties without parental consent, except as necessary to operate our service.
Parental Rights:Parents or guardians have the right to review, delete, or request the cessation of the collection of their child’s personal information at any time. To exercise these rights, please contact our support team at [support@iceinnovations.ai].
Security of Information:We employ stringent security measures to protect the personal information of all users, including children. Our systems are designed to ensure that unauthorized access, disclosure, or use of personal data is prevented.
Changes to COPPA Policy:From time to time, we may update our COPPA compliance policy to reflect changes in our services or legal requirements. Any updates will be communicated to users and parents through our platform or via email.
If you have any questions about our compliance with COPPA or how we handle children’s information, please contact us at:
IceRide5000 CentreGreen Way, Suite 500 Cary, North Carolina 27513 Email: support@iceinnovations.ai
Environmental and Sustainability Policy
A policy outlining ICE’s commitment to sustainability, including any eco-friendly initiatives or carbon offset programs.
At IceRide, we are deeply committed to minimizing our environmental impact and contributing to sustainable transportation solutions. Our Environmental and Sustainability Policy reflects our responsibility as a mobility service provider to reduce carbon emissions, promote eco-friendly practices, and engage in initiatives that protect our planet for future generations.
1. Reducing Carbon Emissions:IceRide recognizes the significance of transportation in contributing to carbon emissions, and we are dedicated to addressing this issue through the following strategies:
- Electric and Hybrid Vehicles Initiative: We actively encourage our drivers to transition to electric (EV) and hybrid vehicles. Through incentive programs and reduced platform fees, we aim to increase the number of environmentally friendly vehicles on our platform.
- Carbon Offsetting Program: For every ride, IceRide calculates the carbon footprint and contributes a portion of our revenue toward certified carbon offset projects. This includes reforestation, renewable energy, and other green initiatives that help neutralize emissions.
- Ride Pooling Options: We promote the use of ride-sharing and pooling features to reduce the number of vehicles on the road, thus lowering overall emissions and energy use per ride.
2. Sustainable Operations:In addition to improving vehicle sustainability, we are also committed to reducing our environmental impact across all facets of our business:
- Energy-Efficient Facilities: Our office spaces and operational centers are powered by renewable energy sources where possible. We invest in energy-efficient equipment and implement practices such as recycling and waste reduction programs to minimize our operational footprint.
- Paperless Operations: IceRide utilizes digital documentation and communication tools to reduce the need for paper. All rider and driver interactions, including contracts, receipts, and support queries, are managed electronically.
- Remote Work Support: Where possible, our business supports remote work to reduce the environmental footprint associated with employee commuting and office-based energy consumption.
3. Partnership with Sustainability Initiatives:IceRide believes in collaboration and actively partners with environmental organizations and local communities to further sustainability efforts:
- Tree Planting Initiatives: For every milestone or significant ride count achieved on our platform, IceRide commits to planting trees through partnerships with non-profit organizations.
- Supporting Green Projects: We allocate a portion of our profits to support innovative projects focused on sustainability in the mobility and transportation sectors, including research into cleaner energy and technology solutions.
- Public Awareness Campaigns: We engage with both our drivers and passengers to promote awareness about sustainable practices, encouraging behaviors such as responsible driving, minimizing idle time, and taking part in green initiatives in their communities.
4. Continuous Improvement:Our Environmental and Sustainability Policy is not static. We continuously evaluate and improve our processes, technology, and policies to enhance our sustainability efforts. As advancements in technology and environmental science emerge, IceRide will remain at the forefront of integrating these innovations into our platform.
5. Transparency and Accountability:We understand that transparency is critical to our sustainability goals. IceRide will regularly publish an Environmental Impact Report, detailing the steps we have taken to reduce our environmental footprint and the measurable results of these efforts. We also commit to seeking third-party certifications to validate our sustainability claims and ensure that we are meeting the highest standards.
6. Promoting a Green Future:At IceRide, sustainability is not just a policy; it is a core value. We envision a future where transportation is synonymous with environmental responsibility, and we are committed to leading the way toward a cleaner, greener future.
We welcome feedback and collaboration from our community, partners, and stakeholders to continuously improve our sustainability efforts and drive positive environmental change.
Contact Us:If you have any questions or suggestions regarding our Environmental and Sustainability Policy, please contact us at:
IceRide5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: sustainability@iceinnovations.ai
Tax Compliance Information
Information regarding tax reporting responsibilities for drivers and renters, including links to relevant IRS guidelines and resources.
At IceRide, we are dedicated to adhering to all local, state, and federal tax regulations. Our Tax Compliance Policy ensures that we, as a company, as well as our drivers, partners, and vendors, operate in accordance with all tax obligations. This policy outlines the responsibilities of IceRide and its users concerning tax reporting, collection, and remittance.
1. Compliance with Local, State, and Federal Tax Laws:IceRide is committed to complying with all applicable tax laws, regulations, and guidance issued by tax authorities. This includes, but is not limited to:
- Income Tax: IceRide complies with income tax obligations for corporate earnings and ensures that all income and revenues are reported accurately.
- Sales Tax and VAT: We adhere to state and local tax regulations regarding sales tax or value-added tax (VAT) on applicable transactions.
- Use Tax: Where applicable, IceRide ensures the collection and remittance of use taxes for goods and services provided within states or regions where use tax applies.
2. Driver and Contractor Tax Obligations:As independent contractors, drivers who partner with IceRide are responsible for understanding and managing their own tax obligations, including:
- Self-Employment Tax: Drivers are responsible for paying self-employment taxes, including income and Social Security/Medicare taxes, based on earnings from IceRide.
- Tax Reporting (1099 Forms): IceRide will issue IRS Form 1099-NEC or 1099-K for drivers who meet the earnings threshold, as per IRS requirements. Drivers should use these forms to accurately report their earnings to tax authorities.
- Tax Deductions: Drivers may be eligible for deductions on work-related expenses such as vehicle depreciation, mileage, fuel, and maintenance. We encourage our drivers to consult with a tax professional to optimize their tax reporting and deductions.
3. Collection and Remittance of Taxes:IceRide collects applicable taxes, including sales tax and other transaction-based taxes, as required by law. These taxes are calculated based on the location of the transaction and may vary according to the local tax rate. This includes:
- Booking Fees: In certain jurisdictions, IceRide may collect tax on booking fees, service fees, or other applicable charges.
- Passenger Taxes: For specific regions (e.g., airport pickups, surcharges), we may collect and remit taxes or fees levied on the transportation services provided.
4. International Tax Compliance:IceRide operates in compliance with international tax laws, including VAT and other international sales tax obligations in countries where we provide services. This includes ensuring that we have the appropriate tax registrations and processes in place for the collection and remittance of applicable taxes in each jurisdiction.
5. Issuance of Tax Documentation:To ensure transparency and compliance, IceRide provides the necessary tax documentation to both our partners and relevant tax authorities:
- IRS Form 1099 Issuance: For U.S.-based drivers, IceRide will provide the IRS Form 1099-NEC or 1099-K for income earned through the platform, following the IRS thresholds for issuance.
- VAT Receipts: For international users, IceRide will issue VAT-compliant receipts where necessary, ensuring accurate tax calculations and transparency.
6. Tax Advisory:While IceRide is committed to fulfilling its tax obligations, we strongly recommend that drivers, contractors, and partners seek professional tax advice to ensure they comply with their tax responsibilities. Tax laws can be complex and vary by jurisdiction, and a tax professional can provide the most accurate and personalized advice.
7. Changes to Tax Policy:Tax laws and regulations frequently change, and IceRide reserves the right to update our tax compliance practices as needed to stay in alignment with these changes. We are committed to ensuring that all users are notified of any significant updates that may impact their obligations.
8. Transparency and Accountability:IceRide believes in maintaining a transparent relationship with users and authorities regarding our tax obligations. Any taxes collected and remitted on behalf of passengers, drivers, or vendors are clearly stated in transaction summaries and receipts.
Contact Us:If you have questions regarding our Tax Compliance Policy or require assistance with tax-related documents, please contact us at:
IceRide
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: taxcompliance@iceinnovations.ai
Workplace and Employment Policies
For employees and contractors, including driver partners, these policies should cover workplace safety, wage and hour laws, anti-harassment, and equal opportunity employment.
At IceRide, we are committed to fostering a positive, inclusive, and professional working environment for all employees. We believe that a fair and supportive workplace encourages creativity, collaboration, and growth, ensuring that our teams are able to deliver the best services to our users. Our workplace and employment policies reflect our dedication to promoting employee welfare, legal compliance, and maintaining ethical standards.
1. Equal Opportunity Employment:IceRide is an equal opportunity employer, and we are committed to creating a work environment that is inclusive and diverse. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law. Our hiring, promotion, and retention practices are based on merit, skills, and qualifications.
2. Anti-Discrimination and Anti-Harassment:We have a zero-tolerance policy for discrimination, harassment, and retaliation in the workplace. IceRide is dedicated to ensuring a safe environment where all employees feel respected and supported. Any employee who experiences or witnesses inappropriate behavior is encouraged to report it to our Human Resources team. We will investigate all complaints thoroughly and take appropriate action, up to and including termination of employment.
3. Health and Safety:The safety and well-being of our employees is a top priority. IceRide complies with all Occupational Safety and Health Administration (OSHA) regulations and other relevant workplace safety laws. We actively promote a culture of safety, and we expect all employees to adhere to the safety guidelines set out by the company. Employees are encouraged to report unsafe working conditions or hazards to management immediately.
4. Compensation and Benefits:IceRide offers competitive compensation packages that are reviewed regularly to ensure fairness and alignment with industry standards. Our benefits program includes health insurance, paid time off (PTO), retirement savings plans, and other perks such as performance bonuses and professional development opportunities. We are committed to recognizing and rewarding the hard work and dedication of our employees.
5. Work-Life Balance:We believe that employees perform their best when they maintain a healthy work-life balance. To support this, IceRide offers flexible working hours and remote working options where feasible. We encourage employees to take advantage of PTO, parental leave, and other time-off benefits to recharge and spend time with family and loved ones.
6. Code of Conduct:IceRide expects all employees to maintain a high standard of professionalism and integrity in the workplace. This includes treating colleagues with respect, adhering to company policies, and conducting themselves in an ethical and lawful manner. Any violations of our code of conduct, including conflicts of interest, fraud, or unethical behavior, will result in disciplinary action.
7. Open Communication:At IceRide, we promote an open-door policy where employees are encouraged to voice their concerns, ask questions, and provide feedback. We value transparency and believe that open communication is key to fostering trust within our organization. Employees can reach out to their managers, HR, or any member of leadership with any concerns.
8. Training and Development:We believe in investing in the growth and development of our employees. IceRide provides ongoing training programs, workshops, and career development resources to help employees enhance their skills and advance in their careers. We also encourage employees to seek out external training opportunities to further their personal and professional growth.
9. Employee Privacy:IceRide respects the privacy of its employees and is committed to protecting personal and sensitive information. We comply with all data protection laws and ensure that any personal data collected is handled securely and confidentially. Employees’ personal information is only used for legitimate business purposes, such as payroll processing, benefits administration, and compliance with legal obligations.
10. Performance Management:We maintain a structured performance management system to provide regular feedback and assess employee contributions. Performance reviews are conducted annually and are based on objective criteria, including achievement of goals, teamwork, and personal development. We believe that constructive feedback is essential to employee growth and continuous improvement.
11. Termination and Resignation:While we strive to foster long-term relationships with our employees, we understand that there may be times when termination or resignation is necessary. In such cases, IceRide follows all legal requirements related to notice periods, severance packages, and final paychecks. We also conduct exit interviews to gain insights and improve our workplace practices.
12. Employee Assistance Programs (EAP):We understand that employees may face challenges both inside and outside of work. IceRide offers an Employee Assistance Program (EAP) to provide confidential support services, including counseling, financial planning, and wellness resources. We encourage employees to take advantage of these services whenever needed.
13. Remote Work and Telecommuting:In line with the changing workplace dynamics, IceRide offers remote work and telecommuting options for certain roles. Employees who are eligible to work remotely must adhere to our remote work policy, which includes maintaining productivity, adhering to cybersecurity protocols, and ensuring clear communication with their teams.
14. Sustainability in the Workplace:IceRide is committed to reducing our environmental footprint, and we encourage employees to practice sustainability in the workplace. This includes reducing energy usage, minimizing waste, and supporting initiatives that promote eco-friendly practices. We provide training and resources to ensure that employees can actively participate in our sustainability efforts.
Contact Us:For any questions related to our Workplace and Employment Policies, please contact our Human Resources team at:
IceRide
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: hr@iceinnovations.ai
Regulatory Compliance Statement
A general statement outlining ICE’s commitment to complying with all local, state, and federal regulations that apply to its operations, particularly in North Carolina.
At IceRide, we are deeply committed to adhering to all applicable local, state, and federal regulations that govern our business operations. We believe that maintaining the highest level of compliance is critical to ensuring the trust and safety of our customers, employees, and stakeholders. Our Regulatory Compliance Statement outlines the key areas in which we strive to meet or exceed legal standards.
1. Industry-Specific Regulations:IceRide operates within the ride-hailing and rental platform industry, which is subject to a range of regulations, including but not limited to transportation safety laws, licensing requirements, and labor laws. We ensure that all aspects of our business, from driver onboarding to vehicle maintenance, comply with relevant rules enforced by transportation agencies and local governments. This includes meeting all standards for driver background checks, vehicle safety inspections, and insurance coverage.
2. Consumer Protection Laws:We prioritize the safety, privacy, and security of our users. IceRide adheres to all consumer protection laws, including those that govern data privacy, fraud prevention, and transparency in advertising. Our commitment includes compliance with the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR), where applicable, to ensure users have control over their personal information. Our privacy policy details how user data is collected, stored, and protected.
3. Financial Compliance:IceRide follows strict financial regulations to ensure transparency and accountability in all monetary transactions. This includes compliance with tax regulations, anti-money laundering (AML) policies, and financial reporting requirements as outlined by state and federal tax authorities. We work closely with financial regulators to maintain compliance and conduct internal audits regularly to prevent any financial irregularities.
4. Environmental Regulations:As part of our commitment to sustainability, IceRide complies with environmental regulations designed to minimize our carbon footprint and promote eco-friendly practices. Our fleet management system encourages the use of electric and hybrid vehicles, reducing greenhouse gas emissions. In addition, we actively support initiatives that align with environmental goals and ensure that our operations do not negatively impact the environment.
5. Workplace Compliance:Our workplace policies comply with federal and state labor laws, ensuring that all employees are treated fairly and ethically. IceRide meets standards set by the Occupational Safety and Health Administration (OSHA), Equal Employment Opportunity Commission (EEOC), and Americans with Disabilities Act (ADA). We promote an inclusive and safe working environment where all employees are respected and protected under the law.
6. Legal and Regulatory Reporting:IceRide maintains rigorous procedures to comply with regulatory reporting obligations. This includes timely and accurate submissions of required documents to relevant authorities, including transportation agencies, labor departments, and financial regulators. Our legal and compliance teams actively monitor changes in laws and regulations to ensure we remain in full compliance with all applicable requirements.
7. Cybersecurity and Data Protection:We recognize the critical importance of cybersecurity in today’s digital landscape. IceRide follows best practices in cybersecurity compliance, adhering to standards set by organizations such as the National Institute of Standards and Technology (NIST) and International Organization for Standardization (ISO). We utilize advanced encryption methods and monitoring systems to protect our platform from data breaches and unauthorized access.
8. Ongoing Compliance Monitoring:IceRide conducts regular internal audits and assessments to ensure that all business operations meet regulatory standards. We have established a compliance monitoring system that evaluates risk, ensures corrective actions are taken promptly, and promotes continuous improvement in our policies and procedures. We also work with external legal and compliance advisors to stay updated on evolving regulations.
9. Compliance Training and Awareness:We provide ongoing compliance training for all employees and stakeholders. This includes education on regulatory requirements, ethical business practices, and data protection. By equipping our teams with the knowledge and tools needed to stay compliant, we ensure that our workforce can make informed decisions that align with regulatory standards.
Contact Us:For questions regarding IceRide’s regulatory compliance, please reach out to our Legal and Compliance Department at:
IceRide
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: compliance@iceinnovations.ai
Cybersecurity Policy
A document outlining the measures ICE takes to protect its digital infrastructure and user data from cyber threats, including encryption, regular security audits, and incident response protocols.
At IceRide, we prioritize the security of our users, employees, and business operations. Our Cybersecurity Policy outlines the measures we take to protect data, systems, and networks from unauthorized access, breaches, and other cyber threats. By implementing robust security protocols, we ensure the confidentiality, integrity, and availability of information in our possession. This policy applies to all employees, contractors, and third-party partners of IceRide who access or handle our data and technology infrastructure.
1. PurposeThe purpose of this Cybersecurity Policy is to establish clear guidelines for the protection of the company’s data and systems against cyber threats. Our goal is to minimize risks related to data breaches, cyber-attacks, unauthorized access, and other cybersecurity incidents, while ensuring that our services remain operational and secure.
2. ScopeThis policy applies to all employees, contractors, vendors, partners, and any other individuals who have access to IceRide’s information systems and data. It covers all devices, networks, platforms, software, and applications used by the company, whether they are owned by IceRide or used under a third-party agreement.
3. Data Protection and EncryptionIceRide is committed to protecting sensitive and personal data through industry-standard encryption protocols. All data in transit and at rest will be encrypted using strong encryption algorithms, including but not limited to AES-256, to ensure the security of data handled by our systems.
4. Access ControlAccess to IceRide’s systems and sensitive data is granted based on the principle of least privilege, ensuring that individuals only have access to the information necessary for their role. Multi-factor authentication (MFA) is required for all employees, contractors, and third-party vendors accessing sensitive systems, reducing the likelihood of unauthorized access.
5. Network SecurityWe implement state-of-the-art firewalls, intrusion detection and prevention systems (IDS/IPS), and virtual private networks (VPNs) to monitor and control traffic flowing into and out of IceRide’s network. Regular vulnerability assessments and penetration testing will be conducted to identify and mitigate potential risks.
6. Employee Training and AwarenessCybersecurity awareness training is mandatory for all employees, contractors, and third-party partners. The training will cover:
- Recognizing phishing attacks and social engineering tactics
- Safe usage of company devices and the internet
- Secure password management
- Data protection and privacy regulations
Regular training sessions will be provided, and employees must complete refresher courses annually or as new threats arise.
7. Incident Response and ReportingIceRide maintains an Incident Response Plan (IRP) to ensure a swift and coordinated response in the event of a cybersecurity breach or attack. The IRP includes the following steps:
- Identification: Detect and classify the type and severity of the incident.
- Containment: Immediately isolate affected systems to prevent the spread of the attack.
- Eradication: Remove the threat from all affected systems.
- Recovery: Restore affected systems to operational status.
- Post-Incident Review: Conduct a thorough investigation to identify root causes and improve future responses.
Employees are required to report all suspected cybersecurity incidents immediately to the Cybersecurity Response Team (CSRT).
8. Vulnerability ManagementIceRide uses automated tools and manual processes to conduct regular vulnerability scans on all systems and applications. Patches and updates for software and hardware will be applied as soon as they are released by vendors. Critical vulnerabilities must be addressed within 48 hours of detection to minimize risk exposure.
9. Third-Party Vendor SecurityAll third-party vendors and contractors working with IceRide are required to adhere to the same cybersecurity standards outlined in this policy. Vendors must provide documented evidence of their own security protocols and may be subject to regular audits by IceRide.
10. Compliance with Regulatory StandardsIceRide complies with global cybersecurity standards and regulations, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Payment Card Industry Data Security Standard (PCI DSS)
- National Institute of Standards and Technology (NIST) Cybersecurity Framework
We are committed to maintaining compliance and adapting our policies as new regulations or guidelines are introduced.
11. Data Backup and RecoveryIceRide ensures the availability of critical data by implementing a robust data backup and disaster recovery plan. Data is backed up regularly, and recovery tests are conducted quarterly to ensure the reliability of the backup systems.
12. Continuous MonitoringOur cybersecurity team continuously monitors IceRide’s systems for any signs of suspicious activity or anomalies. We use Security Information and Event Management (SIEM) tools to collect, analyze, and respond to security alerts in real-time.
13. Data Breach NotificationIn the event of a data breach that could compromise user information, IceRide is committed to notifying affected parties promptly, in accordance with applicable legal requirements, including GDPR, CCPA, and other data protection regulations.
14. Review and UpdatesThis Cybersecurity Policy will be reviewed annually and updated as needed to address emerging threats, new technologies, and changes in legal requirements.
For further inquiries or to report a cybersecurity issue, please contact:
IceRide Cybersecurity Team
Email: cybersecurity@iceinnovations.ai
Address: 5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Whistleblower Policy
A policy that provides a safe and confidential way for employees, contractors, and users to report illegal activities or violations of company policies.
At IceRide, we are committed to fostering an open, transparent, and ethical workplace where employees, contractors, and third-party partners can report any unethical behavior, misconduct, or legal violations without fear of retaliation. The Whistleblower Policy establishes a formal process for individuals to confidentially report concerns about illegal or unethical conduct, ensuring their protection from any adverse consequences.
1. PurposeThe purpose of this Whistleblower Policy is to provide employees and other stakeholders with a clear and accessible process for reporting concerns about violations of the law, unethical behavior, or any actions that are not aligned with the core values of IceRide. We take all concerns seriously and will investigate all reports diligently and thoroughly.
2. ScopeThis policy applies to all employees, contractors, vendors, partners, and any other stakeholders of IceRide. It covers concerns related to:
- Financial fraud or irregularities
- Violations of company policies, including but not limited to safety and compliance
- Discrimination, harassment, or workplace bullying
- Illegal activities, including theft or corruption
- Health and safety violations
- Any other unethical or improper conduct
3. Reporting ProcessEmployees and stakeholders are encouraged to report any concerns in good faith through one of the following channels:
- Anonymous Whistleblower Hotline: Reports can be made anonymously through the company’s whistleblower hotline, accessible via phone or online form.
- Direct Reporting: Employees can report concerns directly to their manager, the Human Resources department, or the Legal and Compliance team.
- Third-Party Reporting: IceRide has engaged an independent third party to handle confidential whistleblower reports to ensure anonymity and unbiased review.
Reports should include sufficient details to facilitate a proper investigation. The reporter does not need to prove the validity of their concern, but reports should be made with reasonable belief that a violation has occurred.
4. ConfidentialityIceRide is committed to maintaining the confidentiality of all whistleblower reports to the extent possible. The identity of the whistleblower will not be disclosed unless required by law or necessary for a thorough investigation. Any individual involved in investigating the report will be bound by strict confidentiality protocols.
5. Protection Against RetaliationWhistleblowers are protected from retaliation under this policy. IceRide prohibits any form of retaliation, including but not limited to:
- Demotion
- Harassment
- Termination
- Discrimination
- Adverse employment consequences
Any employee who engages in retaliatory behavior will be subject to disciplinary action, up to and including termination.
6. Investigation and Follow-UpOnce a report is received, the Legal and Compliance team or a designated third-party investigator will conduct a prompt and thorough investigation. This may include interviews, document reviews, and any other relevant investigative procedures. Upon completion of the investigation, appropriate action will be taken based on the findings.
If a report is found to be false or maliciously made, IceRide reserves the right to take disciplinary action against the individual responsible for the false report.
7. Reporting OutcomesWhistleblowers will be informed about the outcome of the investigation, within the bounds of confidentiality, to assure that the matter has been addressed appropriately. In certain cases, it may not be possible to disclose full details of the investigation due to privacy and legal constraints.
8. Good Faith ReportingThis policy encourages reporting in good faith. Whistleblowers who have reason to believe that misconduct has occurred and report it in good faith will be protected from any form of retaliation. However, any reports made with malicious intent, or with knowledge of being false, will result in disciplinary action.
9. Training and AwarenessIceRide provides regular training on the Whistleblower Policy to ensure that all employees are aware of their rights and responsibilities. Information about the policy will also be made available on the company’s intranet and communicated to new employees during onboarding.
10. Review and UpdatesThis policy will be reviewed annually or as necessary to reflect any changes in laws, regulations, or company practices. Any updates to the policy will be communicated to employees and stakeholders promptly.
For more information or to report a concern, please contact:
IceRide Legal and Compliance Team
Email: compliance@iceinnovations.ai
Address: 5000 CentreGreen Way, Suite 500, Cary, North Carolina 27513
Service Availability and Downtime Policy
Information on ICE’s commitment to maintaining service availability, including procedures for scheduled maintenance and handling unforeseen downtime.
At IceRide, we are committed to providing our users with a reliable and efficient service at all times. However, there may be instances when service interruptions or scheduled maintenance cause temporary unavailability. This policy outlines the conditions for service availability, expected downtimes, user notification protocols, and steps to address unforeseen disruptions.
1. Service Availability CommitmentIceRide strives to maintain optimal performance and availability of its platform and services. Our goal is to ensure that the IceRide platform is available to users 99.5% of the time annually, barring scheduled maintenance or events beyond our control. This percentage reflects our dedication to ensuring that our users—drivers and riders alike—experience minimal disruptions.
2. Scheduled MaintenanceFrom time to time, IceRide may need to perform scheduled maintenance on its platform to improve performance, introduce new features, or implement security updates. We will always aim to schedule such maintenance during off-peak hours to minimize inconvenience.
- Notice of Maintenance: Whenever possible, users will be notified at least 48 hours in advance via email, SMS, or app notifications regarding any planned maintenance windows.
- Duration: Scheduled maintenance is expected to last between 1 to 4 hours, but this may vary based on the complexity of the task.
3. Unplanned Downtime and OutagesIn cases of unexpected outages or system failures, IceRide will take all necessary steps to restore services as soon as possible. Such unplanned downtime may be caused by events like:
- Server issues or data center failures
- Unforeseen technical glitches
- External factors like natural disasters, cyberattacks, or major network disruptions
4. Communication During Outages
- User Notification: In the event of unplanned downtime, users will be notified through various channels, including email, SMS, and app notifications. We will provide regular updates to ensure transparency regarding the status of the issue.
- Real-Time Updates: Users will be able to check our Service Status Page, where real-time information regarding platform availability and expected resolution time will be posted.
5. Service Credits and CompensationIn cases where the platform experiences significant outages that affect user experiences, we may offer compensation or service credits on a case-by-case basis. These credits are typically available to users who experience severe disruptions for prolonged periods, such as:
- Extended unplanned downtime of more than 12 hours
- Multiple outages occurring within a short timeframe
Eligible users can apply for service credits by contacting IceRide Customer Support at support@iceinnovations.ai.
6. Limitations and ExclusionsCertain events are outside the control of IceRide and may result in unavoidable service interruptions. Such events include, but are not limited to:
- Acts of nature, such as floods, earthquakes, or other natural disasters
- Cybersecurity incidents like Distributed Denial of Service (DDoS) attacks
- Third-party service provider outages, such as hosting or payment gateway failures
IceRide is not responsible for downtime caused by these external factors, but we will make every effort to mitigate the impact and communicate with users.
7. Recovery and Incident ResponseAfter any outage or service disruption, our technical team will conduct a post-incident review to understand the root cause and implement any necessary improvements to prevent future occurrences. Key actions include:
- Incident analysis
- System updates or patches to address vulnerabilities
- Improvements to our backup and failover systems to enhance platform resilience
8. User ResponsibilitiesUsers are encouraged to ensure that they are using the most recent version of the IceRide app and to update their mobile operating system and browser regularly to ensure compatibility with our platform. Additionally, users should report any issues they experience with the platform as soon as possible to allow us to address them in a timely manner.
9. Contact for Service IssuesIf you experience service availability issues or have concerns regarding platform downtime, please reach out to us at:
- Email: support@iceinnovations.ai
We are committed to resolving any issues as quickly as possible and appreciate your patience as we work to maintain a high standard of service quality.
Legal Notice and Disclaimer
A section that limits ICE’s liability, explains the jurisdiction and venue for legal disputes, and provides any necessary disclaimers regarding the accuracy or completeness of information on the website and app.
1. Introduction
This Legal Notice and Disclaimer applies to all content, services, and information provided on the Ice Innovations Inc. (“ICE”) platform, including, but not limited to, its mobile applications, websites, and associated services. By accessing, using, or interacting with ICE services, you agree to comply with the terms outlined in this document.
2. Accuracy of Information
The content, materials, and information available on ICE’s platform are for general informational purposes only. While we strive to keep the information accurate and up to date, we make no warranties or representations of any kind, either express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the content. You acknowledge that reliance on such information is at your own risk.
3. Third-Party Links and Endorsements
ICE’s platform may contain links to external websites or third-party services that are not owned or controlled by ICE. These links are provided for your convenience and are intended to offer additional resources. ICE does not endorse, approve, or take responsibility for the content, policies, or practices of any third-party sites. You acknowledge and agree that ICE is not responsible for the availability of such external sites or for any loss or damage incurred by their use.
4. Liability Limitation
ICE Innovations Inc. and its affiliates, officers, employees, agents, contractors, and licensors shall not be held liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages arising out of or in connection with the use, or inability to use, our platform or services. This includes, without limitation, damages resulting from inaccuracies, errors, interruptions, defects, or any security breach related to the use of our platform.
5. Service Availability
ICE aims to ensure the continuous availability of its services but does not guarantee uninterrupted access. ICE reserves the right to modify, suspend, or discontinue any part of the platform at any time without notice. ICE will not be held responsible for any disruptions or delays caused by circumstances beyond our reasonable control, including but not limited to technical issues, natural disasters, or third-party failures.
6. No Legal, Financial, or Professional Advice
The content on ICE’s platform is not intended to serve as legal, financial, or professional advice. Users are encouraged to consult with their own legal or financial advisors for advice tailored to their specific situation. ICE disclaims any liability for actions taken or not taken based on the information provided through its platform.
7. Intellectual Property Rights
All content and materials provided by ICE, including text, graphics, logos, icons, images, software, and designs, are the intellectual property of ICE Innovations Inc., unless otherwise stated. Users may not copy, reproduce, distribute, or transmit any part of the platform’s content without ICE’s explicit written consent.
8. Changes to the Legal Notice
ICE reserves the right to amend or update this Legal Notice and Disclaimer at any time without prior notification. Changes will become effective upon posting to the platform. It is your responsibility to review this document periodically to ensure you are aware of any updates.
9. Jurisdiction and Governing Law
This Legal Notice and Disclaimer shall be governed and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of law provisions. Any disputes arising from the use of the ICE platform shall be resolved exclusively in the state or federal courts located in North Carolina.
10. Contact Information
If you have any questions or concerns regarding this Legal Notice and Disclaimer, you may contact us at:
ICE Innovations Inc.
5000 CentreGreen Way, Suite 500
Cary, North Carolina 27513
Email: legal@iceinnovations.ai
By continuing to use the ICE platform, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Legal Notice and Disclaimer.
Distracted Driving Policy
This page has in-depth details on the distracted driver policy.
Accident Protocol
The purpose of this protocol is to provide clear guidelines for drivers to follow in the event of an accident. These protocols are designed to prioritize the safety of all involved parties, ensure compliance with legal requirements, and maintain operational transparency.
Scope
This policy applies to all drivers operating under the ICE platform. It covers procedures for accidents involving passengers, third parties, or property damage during Periods 1, 2, or 3.
1. Immediate Steps Post-Accident
1.1 Ensure Safety First
- Stop the vehicle immediately at a safe location.
- Turn on hazard lights and ensure the vehicle is visible to other road users.
- Check for injuries to yourself, passengers, and others involved.
- If injuries are present:
- Call 911 or the local emergency number.
- Provide basic first aid only if it is safe and you are trained to do so.
1.2 Move to Safety (If Applicable)
- If the vehicle is causing a traffic hazard and it is safe to do so, move it to the side of the road.
1.3 Contact Authorities
- Call the local police to report the accident.
- Request a copy of the police report for future reference.
2. Communication with ICE
2.1 Reporting the Accident
- Report the accident to ICE’s 24/7 Support Team via the app or customer support line within 1 hour of the incident.
- Provide the following information:
- Date, time, and location of the accident.
- Details of the vehicles involved (license plate numbers, make, model).
- A brief description of what happened.
- Photos of the scene, if safe to capture.
2.2 Passenger Communication
- If a passenger is present:
- Inform them of the accident and ensure their safety.
- Provide updates on alternative arrangements for completing their ride, if applicable.
2.3 Submission of Documents
- Submit any requested documents (e.g., police report, insurance details) to ICE Support within 48 hours of the accident.
3. Post-Accident Protocols
3.1 Vehicle Inspection
- If the vehicle is damaged:
- Arrange for a professional inspection to assess the damage.
- Provide proof of repairs and inspection clearance before resuming operations on the ICE platform.
3.2 Driver Fitness
- Drivers involved in severe accidents must undergo a safety and fitness assessment before reactivation.
3.3 Insurance Claims
- ICE Support will guide the driver on filing insurance claims, if applicable.
- Drivers must cooperate with insurance investigations and provide all necessary documentation.
4. Responsibilities
4.1 Driver Responsibilities
- Follow all steps outlined in this protocol.
- Provide honest and accurate information to ICE and relevant authorities.
- Cooperate fully with investigations conducted by ICE, insurance providers, or law enforcement.
4.2 ICE Responsibilities
- Provide 24/7 support to drivers during accidents.
- Assist with documentation, insurance claims, and reactivation processes.
- Review the incident to ensure fair resolution and continuous improvement of safety measures.
5. Consequences of Non-Compliance
Failure to adhere to these protocols may result in:
Temporary Suspension: Pending review of the incident.
Permanent Deactivation: For severe breaches, such as failure to report the accident or misrepresentation of facts.
6. Policy Review
This policy will be reviewed annually to incorporate feedback and align with legal and operational requirements.
Driver Screening Policy
This page has in-depth details on the distracted driver policy.
Accident Protocol
The purpose of this protocol is to provide clear guidelines for drivers to follow in the event of an accident. These protocols are designed to prioritize the safety of all involved parties, ensure compliance with legal requirements, and maintain operational transparency.
Scope
This policy applies to all drivers operating under the ICE platform. It covers procedures for accidents involving passengers, third parties, or property damage during Periods 1, 2, or 3.
1. Immediate Steps Post-Accident
1.1 Ensure Safety First
- Stop the vehicle immediately at a safe location.
- Turn on hazard lights and ensure the vehicle is visible to other road users.
- Check for injuries to yourself, passengers, and others involved.
- If injuries are present:
- Call 911 or the local emergency number.
- Provide basic first aid only if it is safe and you are trained to do so.
1.2 Move to Safety (If Applicable)
- If the vehicle is causing a traffic hazard and it is safe to do so, move it to the side of the road.
1.3 Contact Authorities
- Call the local police to report the accident.
- Request a copy of the police report for future reference.
2. Communication with ICE
2.1 Reporting the Accident
- Report the accident to ICE’s 24/7 Support Team via the app or customer support line within 1 hour of the incident.
- Provide the following information:
- Date, time, and location of the accident.
- Details of the vehicles involved (license plate numbers, make, model).
- A brief description of what happened.
- Photos of the scene, if safe to capture.
2.2 Passenger Communication
- If a passenger is present:
- Inform them of the accident and ensure their safety.
- Provide updates on alternative arrangements for completing their ride, if applicable.
2.3 Submission of Documents
- Submit any requested documents (e.g., police report, insurance details) to ICE Support within 48 hours of the accident.
3. Post-Accident Protocols
3.1 Vehicle Inspection
- If the vehicle is damaged:
- Arrange for a professional inspection to assess the damage.
- Provide proof of repairs and inspection clearance before resuming operations on the ICE platform.
3.2 Driver Fitness
- Drivers involved in severe accidents must undergo a safety and fitness assessment before reactivation.
3.3 Insurance Claims
- ICE Support will guide the driver on filing insurance claims, if applicable.
- Drivers must cooperate with insurance investigations and provide all necessary documentation.
4. Responsibilities
4.1 Driver Responsibilities
- Follow all steps outlined in this protocol.
- Provide honest and accurate information to ICE and relevant authorities.
- Cooperate fully with investigations conducted by ICE, insurance providers, or law enforcement.
4.2 ICE Responsibilities
- Provide 24/7 support to drivers during accidents.
- Assist with documentation, insurance claims, and reactivation processes.
- Review the incident to ensure fair resolution and continuous improvement of safety measures.
5. Consequences of Non-Compliance
Failure to adhere to these protocols may result in:
Temporary Suspension: Pending review of the incident.
Permanent Deactivation: For severe breaches, such as failure to report the accident or misrepresentation of facts.
6. Policy Review
This policy will be reviewed annually to incorporate feedback and align with legal and operational requirements.
Vehicle Requirements & Inspection Form
Download the vehicle inspection form and also read more about the policy.
Fleet & Driver Safety Protocols
This page has in-depth details on the distracted driver policy.
Accident Protocol
The purpose of this protocol is to provide clear guidelines for drivers to follow in the event of an accident. These protocols are designed to prioritize the safety of all involved parties, ensure compliance with legal requirements, and maintain operational transparency.
Scope
This policy applies to all drivers operating under the ICE platform. It covers procedures for accidents involving passengers, third parties, or property damage during Periods 1, 2, or 3.
1. Immediate Steps Post-Accident
1.1 Ensure Safety First
- Stop the vehicle immediately at a safe location.
- Turn on hazard lights and ensure the vehicle is visible to other road users.
- Check for injuries to yourself, passengers, and others involved.
- If injuries are present:
- Call 911 or the local emergency number.
- Provide basic first aid only if it is safe and you are trained to do so.
1.2 Move to Safety (If Applicable)
- If the vehicle is causing a traffic hazard and it is safe to do so, move it to the side of the road.
1.3 Contact Authorities
- Call the local police to report the accident.
- Request a copy of the police report for future reference.
2. Communication with ICE
2.1 Reporting the Accident
- Report the accident to ICE’s 24/7 Support Team via the app or customer support line within 1 hour of the incident.
- Provide the following information:
- Date, time, and location of the accident.
- Details of the vehicles involved (license plate numbers, make, model).
- A brief description of what happened.
- Photos of the scene, if safe to capture.
2.2 Passenger Communication
- If a passenger is present:
- Inform them of the accident and ensure their safety.
- Provide updates on alternative arrangements for completing their ride, if applicable.
2.3 Submission of Documents
- Submit any requested documents (e.g., police report, insurance details) to ICE Support within 48 hours of the accident.
3. Post-Accident Protocols
3.1 Vehicle Inspection
- If the vehicle is damaged:
- Arrange for a professional inspection to assess the damage.
- Provide proof of repairs and inspection clearance before resuming operations on the ICE platform.
3.2 Driver Fitness
- Drivers involved in severe accidents must undergo a safety and fitness assessment before reactivation.
3.3 Insurance Claims
- ICE Support will guide the driver on filing insurance claims, if applicable.
- Drivers must cooperate with insurance investigations and provide all necessary documentation.
4. Responsibilities
4.1 Driver Responsibilities
- Follow all steps outlined in this protocol.
- Provide honest and accurate information to ICE and relevant authorities.
- Cooperate fully with investigations conducted by ICE, insurance providers, or law enforcement.
4.2 ICE Responsibilities
- Provide 24/7 support to drivers during accidents.
- Assist with documentation, insurance claims, and reactivation processes.
- Review the incident to ensure fair resolution and continuous improvement of safety measures.
5. Consequences of Non-Compliance
Failure to adhere to these protocols may result in:
Temporary Suspension: Pending review of the incident.
Permanent Deactivation: For severe breaches, such as failure to report the accident or misrepresentation of facts.
6. Policy Review
This policy will be reviewed annually to incorporate feedback and align with legal and operational requirements.